Ratings based on 949 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
It was written breakfast available, when we did the check ✅, they said breakfast free and the coffee too.
Next day breakfast available for 15$ tax.
Not enough towels or shampoo for 2 person and toilet paper used.
It is for one night, sleep and go next day, that's it.
Comment from Hotel Management
4 Jun 2024 by Le Regent, Hotel Management
Dear customer,Thank you for taking the time to leave us a review of your experience in our hotel.We apologize for the inconveniences and rest assured that your comment will be considered so that a follow-up can be carried out. Sincerely L'equipe Hotel Motel Le Regent
by A verified traveler
Posted 25 May 2024
The front desk was not very helpful. The key to our room was not working from outside, and the room can only be accessed from inside. On one night we came late and could not get inside for an hour and had no support from the staff at all.. had to knock other guests' door to get into the building. The owner was very rude and not helpful at all.
Comment from Hotel Management
27 May 2024 by Le Regent, Hotel Management
Bonjour Mrs. Nancy,We are sincerely sorry for the quality of service you have been given. Rest assured, we will do everything possible to prevent this kind of situation from happening again. We apologize for any inconvenience encountered and rest assured that your comment will be considered for follow-upL'equipe Hotel Motel Le Regent
by A verified traveler
Posted 20 May 2024
Reasonably priced, close to the city and good rooms
Comment from Hotel Management
21 May 2024 by Le Regent, Hotel Management
Dear customer, Thank you for taking the time to leave us a review about your experience with us. We are happy to see that your stay with us was a success and went well.THANKSLe regent
by A verified traveler
Posted 30 Apr 2024
Not noisy.
Clean
Need some small renovation but is a great place
Comment from Hotel Management
2 May 2024 by Le Regent, Hotel Management
Chère cliente, Nous vous remercions pour le temps que vous avez consacré à la rédaction de cette remarque. Nous sommes vraiment heureux de savoir que vous avez apprécié votre séjour chez nous. Cependant, nous ne ménageons aucun effort pour vous offrir une plus grande satisfaction la prochaine fois. Au plaisir de vous compter à nouveau parmi nos résidents. Cordialement, Mohamed
by A verified traveler
Posted 21 Apr 2024
washroom in corridor,finally he changed room after requesting but hot water takes 2000 million years to come in that next room sink n shower in my room and lol, not only that room was falling apart, our curtains were totally of the railing n falling and some black thing was coming out of wood n nails were falling n not only that it has broken interior design from zillion year back.
Comment from Hotel Management
22 Apr 2024 by Le Regent, Hotel Management
Bonjour,Thank you for your comment, know that we have deluxe rooms are well renovated, looking forward to upgrading you next time, Thank you
by A verified traveler
Posted 8 Mar 2024
Not pet friendly! My husband had to stay outside and keep the van running just to keep the cats warm. I have very bad room and Twitter.Arthritis so I had to have my legs elevated. If I didn't have Arthritis, I never would have stayed here.
Comment from Hotel Management
19 Mar 2024 by Le Regent, Hotel Management
Bonjour, Thank you very much for taking the time to share with us your experience at our hotel, please know that we do not accept pets but we can find a compromise Thank you
by A verified traveler
Posted 19 Feb 2024
It's a quiet place!
Comment from Hotel Management
19 Mar 2024 by Le Regent, Hotel Management
Bonjour,Thank you for your comments and for choosing our hotel for your stay in Quebec City.We are glad that you liked the tranquility of our hotel and the service offered.We look forward to welcoming you soon.L'equipe Hotel Motel Le Regent
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Le Regent, Hotel Management
Chère cliente,Tout d’abord merci d’avoir pris le temps de nous laisser un avis sur votre expérience dans notre établissement. Nous sommes navrés de constater que vous n’êtes pas satisfait de votre séjour parmi nous.Nous nous excusons des inconvénients rencontrés et soyez assuré que votre commentaire sera considéré afin qu’un suivi soit effectué. Sincèrement Mohamed
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
19 Mar 2024 by Le Regent, Hotel Management
Chère cliente,Nous vous remercions pour le temps que vous avez consacré à la rédaction de cette remarque. Nous sommes vraiment heureux de savoir que vous avez apprécié votre séjour chez nous. Nous espérons vous revoir bientôt !Mohamed
by A verified traveler
Posted 28 Dec 2023
