Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The staff was exceptional
Comment from Hotel Management
15 May 2024 by Tommy, Hotel Management
Hi Carol ! Thank you so much for your nice comment! We, staff, always give out our bests for our guests and seeing your comments warms us up! We hope to see you again soon:)!
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 4 May 2024
This boutique hotel was perfectly situated in Old Quebec - on a quiet street but close to all attractions, shopping and restaurants. The property was spotless and the staff are courteous and friendly. The front desk staff are professional and very helpful. The room we stayed in was very spacious - 2 beds plus a full corner seating area with table, 2 arm chairs and foot stool. (We did not request a suite.) Beds were very comfortable. Will definitely stay here again. Highly recommend.
Comment from Hotel Management
5 May 2024 by Gabriel, Hotel Management
Hello Kimberly,Your enthusiastic feedback truly brightened our day! We couldn't be happier to hear that our hotel went above and beyond to meet your expectations—it's the best news we could receive.Nestled in the heart of Old Quebec, our hotel is strategically placed to offer a perfect balance of serenity and accessibility to all the vibrant attractions, shops, and restaurants nearby. We take great pride in maintaining the spotlessness of our property, not only for sanitary reasons but also out of respect for our guests' comfort and well-being.Our team is dedicated to delivering exceptional service, so knowing that their professionalism and warmth left a lasting impression on you brings us immense joy.Your recommendation means the world to us, and we're already looking forward to your next visit! Until then, travel safely, and we'll be here eagerly awaiting your return.Warmest regards,
by A verified traveler
Posted 29 Apr 2024
Lovely boutique hotel very central to the centre. All walkable with lots of restaurants and cafes nearby.
Rooms were spacious, beds comfortable. Would recommend thiw hotel if you are staying in Quebec City. We arrived by train as part of a multi city tour. Hotel is about 15min walk away but as we had luggage we took an Uber 5mins away.
Comment from Hotel Management
30 Apr 2024 by Tommy, Hotel Management
Hi Phuong, thank you for taking the time to share with us your experience! We're really happy to read such a kind comment! We are also happy to read your trip in our beautiful city was a success! We hope to see you again during your next visit :)!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by Gabriel, Hotel Management
Dear John Paul,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience during your time at our hotel. Your rating is appreciated, and we're glad that overall, your stay met your expectations.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Tommy, Hotel Management
Hi Tahsin, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We hope you took time to visit our beautiful city and all its historic landmark! We hope to see you again soon :) !
by A verified traveler
Posted 19 Apr 2024
easy to get to, only thing is be prepared to park off site if you are checking in later in the day or have a larger car
Comment from Hotel Management
20 Apr 2024 by Gabriel, Hotel Management
Hello Linda,Thank you for choosing to stay with us. Your perfect score brings us great joy and motivates us to continuously improve. We regret any inconvenience caused by our parking limitations. While it's true that we have restrictions on the number and size of vehicles we can accommodate, please know that there are secure public parking options just a 5-minute walk away from the hotel at reasonable rates.We sincerely appreciate your feedback and eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,
by A verified traveler from Basking Ridge
Posted 19 Apr 2024
I am generally satisfied with the various reviews (being able to walk to famous places, cleanliness, quiet, etc.)
However, one thing that is dissatisfying is why do I have to deposit $150 per room and the deposit cannot be returned immediately upon check-out, but only after a week?
It was the most dissatisfying accommodation I've ever stayed in.
Comment from Hotel Management
20 Apr 2024 by Gabriel, Hotel Management
Hello Um,Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with the various aspects of your stay. Regarding the deposit policy, we understand your concerns and apologize for any inconvenience caused. The 150 deposit per room is a standard procedure to cover any potential damages or incidentals during your stay. As for the delay in returning the deposit, this is due to the processing time required by our financial systems, which unfortunately takes up to a week. We sincerely apologize for any frustration this may have caused you and genuinely hope that this isolated issue does not deter you from considering us for future stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,
by A verified traveler
Posted 17 Apr 2024
Our room was huge and clean and the location was perfect. Unfortunately there was construction happening during our stay that we were not told about ahead of time so we weren’t able to park at the hotel but a quarter mile up the road there was a parking garage for ~$25 a day.
Comment from Hotel Management
20 Apr 2024 by Gabriel, Hotel Management
Hello Monica,We sincerely apologize for any inconvenience caused by the parking situation. Due to ongoing renovations, we've had to close part of our parking area for safety measures. We hope that this did not impact your stay too much, and your understanding is greatly appreciated.As you've noted, there are public parking options conveniently located nearby, providing a suitable alternative.Thank you for choosing us for your stay and for awarding us a perfect score. We eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,
by A verified traveler
Posted 16 Apr 2024
Love the character and boutique style of this hotel, one of the reasons we booked it. Close to Old Quebec and the shopping, pub area. The staff was great, very helpful and willing to do so. Disappointed in the housekeeping. We were advised that cleaning of the room was “at guest request”. We were fine with that, been we requested a cleaning and came back to a dirty bathroom and our dirty glasses (which I compiled together in one spot to ensure they knew to remove), were left. My husband called the front desk and was told that we have to ask for a FULL cleaning of the room. We were never told there were levels of cleaning. VERY DISAPPOINTING.
“
Comment from Hotel Management
18 Apr 2024 by Alexandre, Hotel Management
Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!
