Quatt Malvern Hotels

"Friendly staff and clean hotel"

"Comfortable stay, friendly staff, convenient location with lots of shops and food places near by. "

"We were a late check in but accommodated well for us. Room was clean and ready. Had parking and the breakfast was lovely."

"I almost never write reviews, but my experience was unpleasant and should be corrected. The woman checking us in was lovely and professional. We were traveling with our assistance dog and she asked for paperwork to prove it, which I provided after searching through emails. Later when I came down to grab delivery I mentioned that assistance dogs aren’t required to have “paperwork”, and she might pass this along to her supervisor because living with disabilities is already a constant hassle and they should consider changing how they approach things. Obviously, I understood this was not her personal policy. The manager appeared to be listening in and then began addressing me saying that it is their policy to have proof. I said I understood but pulled up information about the Equality Act and assistance dogs that confirmed what I had mentioned earlier. Then she pulled up the Staycity website saying they charge extra for dogs and would be charging an extra cleaning fee. Keep in mind I had already shown proof that our dog was an assistance dog and she behaved perfectly the entire time. I informed her that this was discrimination and that an assistance dog is not considered a pet, but more like a medical device. Additionally, the law doesn’t require “proof” as there is no comprehensive assistance dog registry. It was a strange encounter that definitely left a bad impression. I had no personal vendetta, just wanted to make things easier for the next person. "

"Rooms are newly refurbished, and look good. Plenty of sockets and have aircon which works really well. But there are some glaring errors. No storage!!! Just a tiny rail with 4 hangars, and when I asked for more i was told they werent allowed to give me any. There is just one drawer in the desk - no shelves and no other storage. This was a double room, for 3 nights and basically, just 2 hangars each! No hooks for wet jackets etc. So I had coats on the back of the desk chair, and piled on top of my suitcase. Crazy. The shower is one of those awful over the head ones, so you cant avoid getting your hair wet. As a woman with longer hair, that is a total pain. And no hairdryers in the room!!! I dont want to appear sexist, but I'd put money on the fact these rooms were designed by a man - look good initially but dont work on a practical level. Lovely mirror to match the wood behind the tiny hanging area, same shape, obviously been thought about, but then so little storage. Large TV - great, but would rather have the more practical things like storage, hairdryer and shower that you can use without wettimg your hair!!!"

"This hotel has been our preferred choice whenever we visit Birmingham. Great location, delicious breakfast included and very friendly staff."

"Yes"

"Excellent food offers"

"Worst breakfast stale buffet budget crap possible. Machine producing sonething they dared to call coffee. Did know anywhere could this basic or bad these days This is an old not refurbished for years bargin basement budget hotel pretending to be more. All rooms sealed with no opening windows and stifling with no fresh air and 20 degrees at night. Far far too hot. Would never stay here again if you paid me "