Ratings based on 23 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2021 on Hotels
Excellent hotel - the service was great and the location was brilliant. Very good facilities too. We highly recommend you stay at this hotel!
by A verified traveler
Great stay.
Posted 20 Oct 2019 on HotelsGreat stay as always.
Comment from Hotel Management
21 Nov 2019 by Digital manager, Hotel Management
Dear Guest Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
by A verified traveler from Munich, Germany
Posted 9 Apr 2019
We, my fiancé and me, both only ate at the hotel that day and had dinner at the Chinese Restaurant. We got food poisoning and stay in room for almost two days to recover. We had to stay one extra night because we where too sick to travel on. Although the hotel offered to bring us to hospital when checking out they refused to acknowledge anything wrong with their food and the manager on duty just said maybe we got a cold and should drink more hot water. No apologies. When asking if they at least can deduct the dinner from invoice (not even the additional night) they were dragging on for about an hour and kept us waiting. So appalling, just unbelievable for any hotel which would claim any star.
by A verified traveler
Posted 31 Jan 2019 on Hotels
This hotel was fantastic minus the heat in our room. We had it set at 5 degrees C and it was still sweltering. The food and the staff were top notch. The staff was beyond helpful in getting these non Chinese speakers anything and everything we could possibly want including a personal taxi to The Wall who stayed and waited 3 hours to drive us back. The views can’t be beat either!!
Comment from Hotel Management
23 Feb 2019 by Communications Manager, Hotel Management
Dear Guest Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
by A verified traveler from Detroit
Best in Qinhuangdao
Posted 2 Apr 2018
Pros: Everything!
This is a great hotel. From the vast, spacious, three story high lobby/lounge to the welcoming Shangri La fragrance being pumped through the AC, the amazing view of the beach and bay and on to the sumptuous rooms- this place has it all.
Easily one of the nicest hotels I've had the pleasure of staying in. The whole hotel is just plush. Great rooms and big comfy beds with excellent pillows and bedding. lots of outlets for recharging phones and tablets.
Breakfast is amazing with a wide array of Western, Chinese and Euro cuisine. The fitness center is one of the best in China and there is a great running/walking path along the beach front that is accessible directly from the hotel.
This will be my go to hotel in China in the future.
Comment from Hotel Management
1 Jun 2018 by Communications Manager, Hotel Management
Dear Guest
Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
by CHERYL
Nice hotel, good area
Posted 6 Jul 2017 on HotelsThe hotel was nice and comfortable. The area is also nice although the beach had a lot more f seaweed in the water. Good location but we did not find too meant places to eat outside of the hotel restaurants. Good stay overall.
Comment from Hotel Management
3 Jul 2018 by Communications Manager, Hotel Management
Dear Guest
Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
by Louise from Adelaide
Lovely
Posted 17 Nov 2015 on HotelsLoved this stay. My first trip to Qinhuangdao and will certainly return. Beautiful hotel and lovely staff
Comment from Hotel Management
3 Jul 2018 by Communications Manager, Hotel Management
Dear Guest
Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
Recommended
for Everyoneby A verified traveler from Monterey Park, CA, USA
Stunning Views of Qinhuangdao Shoreline
Posted 9 Nov 2015
Pros: In addition to the great hotel amenities & facilities, the food was also excellent. The buffet breakfast had ample variety of asian/western options.
Cons: Nothing, everything was perfect.
Location: The best location for vacationers because the hotel is right on the beach.
The Shangri La Qinhuangdao has definitely lived up to everything of a 5-Star luxury hotel. It is a brand new hotel with stunning views of the shoreline. We had two executive rooms with sea view and the moment we stepped into the room and out to balcony, we knew we chose the best hotel in the area. The rooms were clean, luxurious, and had the most comfortable beds. The bathroom was huge with everything you can wish for and more. The shower area even has a bench which came in very handy because I have elderly parents that really appropriated the facility.
What made this hotel stand out and exceeded our expectations was the excellent staff. Check-in was quick and we were greeted with smiles everywhere (special thanks to Vicky). It was our first time to Qinhuangdao and the hotel staff/concierge provided us with very detailed information/maps of the area and gave us excellent tips of best seafood restaurants that were conveniently located, very reasonably priced, and had awesome seafood (special thanks to Edward and George). We even got help getting train tickets to Panjin to see the Red Beach and hired the hotel's vehicle to tour of Shanhaiguan and Laolongtou after we returned from Panjin. The weather was not cooperating and rained (with hail too) everyday when we were there. However, with the assistance from the concierge, we were able to tour all the attractions we had on our bucket list.
Comment from Hotel Management
5 Jul 2018 by Communications Manager, Hotel Management
Dear Guest
Thank you for your kind feedback on your visitation to our Hotel. We are delighted to learn that you enjoyed your stay with the facilities and service in our Hotel. We are looking forward to welcoming you back to our hotel the next time you visiting Qinhuangdao.
by A verified traveler
Great Hotel ran by a bunch of amateurs
Posted 26 Jun 2015 on HotelsStayed 4 nights in this hotel in June with great seaview and balcony. The hotel is right on the beach so excellent location but nothing else around the place, at least 10mins walk to any town or shops. It is very new hotel so everything is excellent condition. However...
The place is ran by a team of inexperienced staff, especially in the few in-house restaurants and the Horizon Club Lounge. Restaurant staff appears to be day-dreaming on the job with long waiting time for food and just walking around without any attention to the customers. During our times in the restaurant, many people complained. Prices are reasonable.
The room is actually very good, clean and bright. However the controller unit for the TV is actually hidden in the back of the set, which is all good and well, EXCEPT the sensor for the REMOTE is also on the controller unit. To change the TV channel you will need to aim and point the remote from the side into back of the TV set. This is not ideal when you are watching TV on the bed!!
The breakfast in the Horizon lounge is fell far sort of our expectation with long wait for food and lack of choices available. The staff in the lounge are friendly.
The water temp in the shower is not constant and can expect HOT, V HOT, WARM, COLD during your shower time.
Overall is the best hotel in Qinhuangdao but I suggest ALOT more staff training required, especially in the restaurants!!
Finally, leave quite a lot of time as the checkout took almost 20 mins!!! REALLY?
Comment from Hotel Management
3 Jul 2018 by Communications Manager, Hotel Management
Dear Guest
Thank you so much for taking a few moments to share with us your feedback on our hotel. We have taken note of the areas highlighted and rest assured that at the Shangri-La Hotel, Look forward to seeing you again.
by A verified traveler
Posted 20 Feb 2023 on Hotels
