Ratings based on 643 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Super friendly staff. Clean rooms. The pool party in the resort was a lot of fun. I love that there wasn’t any hidden fees or holds.
Comment from Hotel Management
9 Jun 2024 by Mananger, Hotel Management
Diamond, Thank you for the positive review. We are happy to hear you enjoyed our pool party. We strive to keep the crowed entertained and enjoying the South Bass Island Summer Weather.
by A verified traveler
Posted 1 Jun 2024
Good
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Eric, Thank you for the fantastic review. We are excited to see you enjoyed your stay and hope to see you back again soon!
by A verified traveler
Posted 28 May 2024
Fun, relaxing experience.
Comment from Hotel Management
9 Jun 2024 by Mananger, Hotel Management
Clint, Thank you for your positive review. We are happy to hear you had a great experience with us.
by A verified traveler
Posted 13 May 2024
Everything was as expected
No let downs
Comment from Hotel Management
9 Jun 2024 by Manager , Hotel Management
Ryan, Thank you for taking the the to review your stay. We are happy to hear that everything was satisfactory.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Laci, Thank you for the Great Review. We hope this means you'll be back to see us again soon!
by A verified traveler
Posted 1 May 2024
No handicap room. Hard to use bathroom. No handrail for toilet or shower
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Joe, Im so sorry to hear you had difficulty during your stay. We do have accessible rooms but may have been booked during your stay. Please never hesitate to reach out to the property directly inquire about our availability.
by A verified traveler
Posted 29 Apr 2024
The staff at Put in Bay Resort was accomodating, however, the services at the resort were average.
Firstly the wifi wasn't working at the resort during our stay but there was network and wifi at all other locations on the island, but was working at all other locations.
The reservation said that breakfast was included, however, after we got there, we learned that there was no breakfast available on the weekend(s).
We got a room with a jaccuzi, however, there were no directions in the room on how to turn the jaccuzi on and yes it wasn'r just as easy as to turn the button on in the tub. We had to call the staff to get their help in turning it on. Not to say we did find hair that wasn't ours in the tub.
Also there was no microwave in the room.
We enjoyed the weekend at the property and on the island.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Aryata, Thank you for taking the time to review our property and bring your concerns to our attention. Please never hesitate to request assistance while you are here with us. We are currently updating out WIFI equipment to ensure there are not any further disruptions in service. You concerns in relation to housekeeping have also been addressed as well. It is out hope that you are willing to give us a second change and come to stay with us again.
by A verified traveler
Posted 22 Oct 2023
The hotel is more like a "motel". The pool veiw room w/balcony did not have a balcony, it was just a walkway. The room was outdated, the curtains were hanging on by a thread, the room didn't have a microwave or room phone, floor needed a good cleaning. The refrigerator had some old melted Klondike bars in it (which tells me the cleaning crew is not doing their job). The door to the elevator does not shut all the way, which is very unsafe because you need your room key to get in. My family and I will NEVER stay here again and I would advise you to please book somewhere else.
Comment from Hotel Management
23 Oct 2023 by Manager, Hotel Management
Crystal, Thank you for taking the time to review our property. I have gone over all of your concerns with the maintenance and housekeeping departments. When staying with us, please never hesitate to bring any and all concerns to the attention of our staff right away. We will also do what we can immediately to improve your trip.
by A verified traveler from Ford City
Posted 28 Sep 2023
The management was wonderful (allowed us to move our reservations back a day) and the front desk people were very professional and friendly.
We were on vacation and were not happy that housekeeping came by at 8:15 AM and wouldn't leave (we were in bed and yelled to come back). We had to open the door and ask them to come back later.
Room was OVERPRICED and MEDIOCRE.
When we checked in the room smelled terribly like deodorizer. No real blankets on the bed, thick sheets. No water glasses, or ice bucket. No Bible in drawer. No space next to the sink for toiletries. Shower door came off the tracks.
No refund for renting golf cart, though we only used it for 2 of the 4 hours (decision needed to be made prior to renting.)
Mediocre breakfast.
Comment from Hotel Management
29 Sep 2023 by Manager, Hotel Management
Christina, Thank you for taking the time to review your stay. Many of the items mentioned should have been located in your room. Maintenance will address items such as the shower door and housekeeping will be tending to the other concerns, you had mentioned
by A verified traveler
Posted 25 Sep 2023
Comment from Hotel Management
29 Sep 2023 by Manager, Hotel Management
James, Thank you for taking the time to post a positive review! Your feedback is greatly appreciated!
