Ratings based on 31 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
It was a good option for us.
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by Ariana, Hotel Management
Thanks!
by A verified traveler
Posted 12 Sep 2023
We were told on the phone we would be in house 5 but were put in 106. While the house was clean, it was very outdated. It smelled musty and it was uncomfortable to see a mousetrap in the kitchen. It had broken window blinds and screen (windows had no curtains so light came in through broken slats). It was disappointing to drive through the complex (which was very nice) and realize we were given a lower quality unit.
by A verified traveler
Posted 12 Aug 2023 on Hotels
Comment from Hotel Management
16 Aug 2023 by Ariana, Hotel Management
Thanks so much for visiting our beautiful little island in Put-in-Bay, Ohio! We look forward to having your group visit again in the future!
by A verified traveler
Posted 20 Jun 2023
House 71 really needed to some maintenance. Numerous burnt out light bulbs, cabinet doors that did not close, water leak behind the shower head pipe that probably is damaging the wall behind the shower enclosure, and exposed wiring in cabinet above range. Probably the worst thing was the condition of all the beds. They all need replaced, unless you like rolling to the center of the bed and sleeping on top of your spouse. The place could be nice with just a little work and some new beds.
Comment from Hotel Management
21 Jun 2023 by Ariana, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at House 71. We sincerely apologize for any inconveniences you experienced during your stay, and we appreciate you bringing these maintenance issues to our attention.We understand that the condition of the property, including burnt-out light bulbs, cabinet doors not closing properly, a water leak behind the shower head pipe, and exposed wiring, were damages within your stay. We apologize for the lack of attention to these matters, as it is our priority to ensure a safe and comfortable environment for our guests. We will promptly address these issues to prevent any further damage and inconvenience to our future guests.Regarding the condition of the beds, we apologize for the discomfort you encountered. We understand the importance of a good night's sleep and the quality of our accommodations. We will certainly take your feedback into consideration and evaluate the condition of the beds in order to make the necessary improvements. Your feedback is invaluable in helping us enhance the overall experience for our guests.We appreciate your understanding and willingness to provide us with feedback. Our goal is to provide an exceptional stay for all our guests, and we are committed to taking immediate action to address the concerns you have raised. We strive to continuously improve our property and ensure a pleasant experience for all future visitors.Should you decide to stay with us again, we assure you that we will make every effort to exceed your expectations and provide you with a delightful and hassle-free experience.
by A verified traveler
Posted 16 Jun 2023
The house was clean and very cute. Beds were comfortable and kitchen had everything we needed. The Island club was very quiet and great for families. The downside was the window coverings. The curtains on the sliding doors only cover a portion of the doors. Anyone walking by can see the entire living area which offers no privacy. The shades on the bedroom windows are see through if the lights are on which offers no privacy for dressing or sleeping. Had an issue with ants in the Kitchen. If those things were corrected it would be a perfect stay. Great amenities.
Comment from Hotel Management
16 Jun 2023 by Ariana, Hotel Management
Thank you for sharing your feedback about your recent stay at our property. We're glad to hear that you found the house clean, cute, and well-equipped with comfortable beds and a fully stocked kitchen. We also appreciate your positive comments about the Island club, especially for families.However, we apologize for any inconvenience you experienced due to the window coverings. Your concerns regarding the curtains on the sliding doors and the see-through shades on the bedroom windows are duly noted. We understand that privacy is important, and we apologize for falling short in this aspect. Your feedback is valuable, and we will certainly take it into consideration as we strive to enhance the overall guest experience.Furthermore, we apologize for the issue with ants in the kitchen. We understand the frustration this may have caused, and we will address this matter promptly to ensure it doesn't recur in the future.We genuinely appreciate your feedback and will use it to make improvements for future guests. We hope that despite the shortcomings you mentioned, you were able to enjoy the great amenities we provide. We would love to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further concerns or if there is anything else we can assist you with, please feel free to reach out to our customer support. Thank you once again for your valuable feedback.
by A verified traveler
Posted 24 Oct 2022
Outstanding place!
Comment from Hotel Management
16 Aug 2023 by Ariana, Hotel Management
Thanks so much for visiting our beautiful little island in Put-in-Bay, Ohio! We look forward to having your group visit again in the future!
by A verified traveler
Posted 8 Aug 2022
Comment from Hotel Management
16 Aug 2023 by Ariana, Hotel Management
Thanks so much for visiting our beautiful little island in Put-in-Bay, Ohio! We look forward to having your group visit again in the future!
by A verified traveler
Posted 8 Jul 2022
The condition of carpets, wardrobes were dirty not in a good condition. Foul smell was coming from the rooms m. Mattress were in a very poor condition m. Carpets were very dirty and not cleaned properly. Napkins and all were there on the carpet.
Comment from Hotel Management
16 Aug 2023 by Ariana, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the condition of the carpets, wardrobes, and mattresses in your room. Your observations are valuable to us, as they help us improve the quality of our accommodations.We're truly sorry that the cleanliness and overall condition of your room did not meet your expectations. Please know that we are taking your comments seriously and will be addressing them with our housekeeping and maintenance teams to ensure that such shortcomings are corrected moving forward.We appreciate your feedback and hope that you'll consider staying with us again in the future. It is our goal to provide a comfortable and enjoyable experience for all our guests, and we are committed to making the necessary improvements based on your comments.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience.
by A verified traveler
Posted 7 Jul 2022
House had everything we needed to enjoy our time at Put-In-Bay.
Comment from Hotel Management
16 Aug 2023 by Ariana, Hotel Management
Thanks so much for visiting our beautiful little island in Put-in-Bay, Ohio! We look forward to having your group visit again in the future!
