Ratings based on 296 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
River front good. Did not like hotel was open to public felt unscure. Bath had damp on ceiling. Tap was leaking
Comment from Hotel Management
4 Jun 2024 by The Royal Hotel, Hotel Management
Thank you for your feedback. We're glad you enjoyed the riverfront views. We apologize for any security concerns you had and for the issues with the bathroom. We'll address these promptly. We appreciate your input and hope to better serve you in the future.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by s, Hotel Management
Thank you for reviewing us, we are happy to hear that your stay was a positive one, we value all feedback very much.look forward to welcoming you back in the future.Kind RegardsRoyal Hotel
by A verified traveler
Posted 3 May 2024
Juat an awful dirty outdated room
Comment from Hotel Management
4 May 2024 by The Royal Hotel, Hotel Management
Thank you for your feedback. We've checked the record of cleaning for the room in question and found no reports of cleanliness issues. However, we take your concerns seriously and will investigate further to ensure our standards are met. If there's anything else we can assist you with or if you have any further feedback, please let us know. We're here to help.
by A verified traveler
Posted 25 Apr 2024
Staff were excellent. The hotel was clean, food excellent however the hotel was tried and needs updateing. Excellent position for getting into London.
Comment from Hotel Management
30 Apr 2024 by The Royal Hotel, Hotel Management
We're thrilled you found our staff excellent and enjoyed our cleanliness and food. Your feedback on updates is duly noted. We're delighted our location suited your needs for traveling to London. If you have more thoughts to share or need assistance, just let us know!
by A verified traveler
Posted 22 Apr 2024
Close to train station. Meals were nice.
Breakfasts good
Comment from Hotel Management
30 Apr 2024 by The Royal Hotel Receptionist , Hotel Management
We're glad to hear you enjoyed the convenience of our proximity to the train station and that you found our meals and breakfasts enjoyable. Thank you for sharing your positive feedback! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.
by A verified traveler
Posted 21 Apr 2024
Room was clean but very dated and in need of updating. Struggled to park on the evening
Comment from Hotel Management
30 Apr 2024 by The Royal Hotel, Hotel Management
We appreciate your feedback. While we're glad to hear the room was clean, we understand your concerns about its dated appearance and the parking challenges. Your comments will help us as we work towards updates and improvements. If you have any further suggestions, please let us know
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The Royal Hotel, Hotel Management
Thank you for your rating. We value your feedback and are committed to improving our services. If there are any specific areas where you feel we can enhance your experience, please don't hesitate to share them with us
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by s, Hotel Management
Thank you for reviewing us, we are happy to see that your stay was a positive one, and hope to see you back again in the future.Kind RegardsRoyal Hotel
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by s, Hotel Management
We are sorry to hear that your stay wasn't a positive one, We value all feedback, and are always looking at ways where we can improve.Kind RegardsRoyal Hotel
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by The Royal Hotel Receptionist , Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your recent stay fell short of expectations. Your insights are valuable to us, and we're committed to making improvements based on your comments. If you have further concerns or would like to discuss your experience in more detail, please feel free to give us a call. We hope you'll consider giving us another chance to provide you with a better experience in the future
