Ratings based on 997 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Would give Beloved 10 stars if possible. An absolutely amazing experience top to bottom. Staff is excellent, food is outstanding. Overall one of thee best experiences if not the best I’ve ever had.
Comment from Hotel Management
1 May 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 27 Apr 2024
Not a party vibe resort. Don't get me wrong I enjoy a book reading resort once a year, Beloved is not an "Excitement" resort, it's a relaxing resort with EXCELLENT street tacos for a lunch option. Awesome service, Alex, Benito, Claudia on beach. We did pay to go over to the Lobster house at sister property, FIRE and Vibe was Fire! Excellence is the party resort so keep that in mind. Beloved is couples only going with additional couples would definitely be fun. Most of the people there have been numerous times. There will always be condescending and petty people at all inclusives and this one had its share. For example giving a dollar tip and expecting the server to praise them for the buck! I tipped everyone $5 not because I'm rich, because they were courteous and working hard to make sure I felt on vacay! The entertainment was okay, Excellence was more our speed, the night over there helped us understand that was more our speed, we are in our 50s and love to have fun drink and listen to music on vacay Excellence provides that. Beloved is a BOOK reading resort please keep that in mind when booking, the pools are boring! That's not a bad thing if that's what you want or expect.The people that work there as well as management are top notch. Still a 5 star experience, but we wanted the party vibe. Golf course is beautiful, not worth $190 if I had a caddie then yes. But your liquor at airport, TRUST ME!
Comment from Hotel Management
28 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your review, and know that we look forward to welcoming you back to another wonderful experience in Cancun! Greetings from The Excellence Collection.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler from Taloga
Posted 25 Apr 2024
Romantic quite relaxing! We spent a week in April. Pools were refreshing a little cool for me in April but to be expected. We had the best time in 30 years of going to Al inclusive. Maybe the mind set your in but this place lends itself for time spend with your partner. Restaurants hard to get into at 7 so go early or late. A little music at night at the front but don’t expect a show or bar action at night. A good thing to me but if you want more action EPM would be better choice next door. You get to go there for dinner one night. Loved it at Beloved!
Comment from Hotel Management
26 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for selecting Beloved Playa Mujeres as the host of your Caribbean holiday! We are very pleased to know that we were able to create a romantic atmosphere for you and your significant other and the outstanding service provided by our colleagues meet your expectations making you feel pampered all the time as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Apr 2024
Outstanding all around.
Comment from Hotel Management
16 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
