Ratings based on 540 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
The hotel, the location and the proximity to the beach were excellent. But the one thing that stood out was Mitchel, the concierge, he was super helpful, very proactive and always checking with us to ensure all was going ok. We got some really great suggestions on tours, restaurants, shopping. One in our group was a vegan and Mitchel suggest this vegan place called Oli, we all loved it!. Mitchel, you were fantastic!
Comment from Hotel Management
13 Apr 2024 by Sabrina Storni, Asistente Ejecutiva, Hotel Management
Dear Ricardo, It is our greatest pleasure to read your words. Thank you for sharing your detailed review of The Grand Hotel Punta del Este. We really appreciate all the comments you've made for Mitchel. He is an excellent person and always in every detail of the guests! Your feedback will surely help others in making an informed decision about staying at this hotel. We strive to provide a welcoming atmosphere for our guests. We hope to welcome you back soon! Thank you for choosing The Grand Hotel Punta del Este. Best regards, Sabrina Storni, Executive Assistant.
by A verified traveler
Posted 11 Mar 2024
Helpful, friendly staff
Comment from Hotel Management
12 Mar 2024 by Sabrina Storni, Asistente Ejecutiva, Hotel Management
Dear Anthony, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon. Best regards, Sabrina Storni, Executive Assistant.
by A verified traveler
Posted 22 Feb 2024
Fabulous staff and facilities make this a great five star choice for Punta Del Este!
From the beachfront club with Restaurant…..umbrella and chair service to the sand to a great spa facility
Comment from Hotel Management
23 Feb 2024 by Sabrina Storni, Asistente Ejecutiva, Hotel Management
Dear Ron, Thank you for your review! We're glad to hear that you enjoyed your stay at The Grand Hotel Punta del Este. We appreciate your compliments on the staff, facilities, and the amazing Beachfront Club. We're grateful for your recommendation and hope to welcome you back soon. Best regards! Sabrina Storni, Executive Assistant.
by A verified traveler
Posted 14 Feb 2024
This hotel does not represent a five star hotel. Upon arrival there was a situation at check in which prompted my desire to speak to the manager. The assistant asked the manger over the phone to come and meet me personally at my request. The manager had the excuse of a “zoom” meeting, for which I asked to please contact me immediately. For two days not one attempt to contact me and resolve the issue. I have stayed at several 5 stars hotels in Punta del Este and Montevideo and have never seen a manager that cares so little for its costumers. It seems to be a money-hungry system where you feel just like a number. The manager Gabriel should get out of his office and provide its staff members better training in costumer service, and more importantly, use a little of personal “touch” to handle certain situations rather than staying behind a desk. Staff seems upset, not friendly, all around the property, except for vallet boys upfront. I will not return to this hotel in the future, and recommend Expedia to remove it advertising it as a 5 start hotel. Hence the huge discount promotions you see lately. You can feel it. It is a mediocre 3 star hotel level. They lack costumer service training and professionalism. It does not represent a good experience to a future traveler that wish to receive outstanding service. It looks old, outdated and not very convenient. Construction site right next to the left side of the hotel makes it unbearable to relax with the noise level.
by A verified traveler
The best place at brava beach Punta del Este
Posted 9 Feb 2024 on HotelsEverything it's great, an authentic 5 stars, great location, access to the beach, parking.
Perfect.
We LL be back.
Comment from Hotel Management
10 Feb 2024 by Sabrina Storni, Asistente Ejecutiva, Hotel Management
Dear Fabio, Thank you for your kind review of The Grand Hotel Punta del Este. We are delighted to hear that you had a perfect stay with us and enjoyed the excellent location, beach access, and parking facilities. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Sabrina Storni, Executive Assistant.
by A verified traveler from phoenix
Posted 23 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Sabrina Storni, Asistente Ejecutiva, Hotel Management
Dear Douglas, Thank you so much for giving us the highest score! We are so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon. Best regards, Sabrina Storni, Executive Assistant.
by A verified traveler from Boca Raton
Posted 3 Dec 2023
We asked the concierge to make a reservation at Casa Pueblo. They were for two days telling that "they are not answering us". But they never gave us a feedback about that. We had to ask about it every time. When I saw that that woul not go anywhere, I decided to get a phone number and make the reservation by myself. It was literally 15 minutes for me to get it done ( by whatsapp ). If ai knew that, I would never have asked the concierge.
Another day, there was a big thunderstorm. When i arrived at the room, there was a leak coming from the window, that created a big mess on the carpet floor, adding that part of the dry wall revestment was falling. I personally came to the front desk to complain about that. They simply told "thank you" but didnt even send a maintenance person to check about that. So I slept with a pretty bad smell in my room.
Next day, the cleaners were in the room. When I got back, i simply saw the bad made, but the dry wall pieces were still on the floor.
Nobody ever asked about that, even during checkout.
by A verified traveler
Posted 30 Nov 2023
The hotel is new
Clean and the food is wonderful
Comment from Hotel Management
30 Nov 2023 by Jessica, Hotel Management
Hi Monica, thanks a lot for your feedback and great, that you enjoyed you stay in our hotel! Well, honestly at December, we will celebrate our birthday number 9 and as you realized, we are always focused that our hotel offer the best accomodation in all our areas! Best wishes and have a good time, bye.
by A verified traveler from New York
Posted 28 Nov 2023
Very good
Comment from Hotel Management
30 Nov 2023 by Jessica, Hotel Management
Hello Carlos, thanks a lot for your response and we hope to see you soon! Best wishes
by A verified traveler
Posted 27 Nov 2023
Very good hotel! Love it. Would definitely come back.
Comment from Hotel Management
30 Nov 2023 by Jessica, Hotel Management
Hi Karina, thanks a lot for your time and response and this is our goal, that you wanna come back and to collect another GRAND experience. Best wishes and see you soon, bye!
