Xiobella Luxury Boutique Hotel Reviews

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beauty and tranquility of our hotel, as well as the delicious food. We're thrilled to provide a perfect spot for a relaxing vacation. Additionally, we greatly appreciate your recommendation about Sayulita; it's definitely a place worth visiting. We look forward to welcoming you again in the future for another peaceful and memorable stay at our hotel. Best regards from Marsai Hotel Boutique!

Dear Sean Thompson,We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay at our hotel. We deeply regret that the limited availability of local transportation service and associated fares have impacted your experience. Additionally, we take note of your observations regarding the accessibility to nearby options from the hotel and the distribution of light in our pool area.Your feedback is invaluable to us as it helps us identify areas for improvement with the aim of providing a more satisfying experience to our guests in the future. If there is anything further we can assist you with or if you would like to share more details about your stay, please do not hesitate to reach out to us.We sincerely hope to have the opportunity to welcome you back again in the future and provide you with a more positive and fulfilling experience.Warm regards,Daniela M. - Guest Engagement at Marsai Hotel Boutique

Dear Guest,Thank you for your candid feedback. We take all comments seriously and use them as an opportunity for improvement. Our commitment at Marsai Hotel Boutique is to provide a respectful and professional environment for our guests. We value your opinion and will consider it as we continually strive to enhance our guest experience. We appreciate the opportunity to address your concerns.Firstly, we would like to clarify that Marsai Hotel Boutique does not advertise having an on-site golf course or spa. We have partnerships with nearby facilities, and this information is explicitly stated in our descriptions. We understand the confusion that may arise from third-party websites, and we continually strive to ensure our amenities are accurately represented.Regarding the golf cart rentals, we do not offer this service, and we apologize for any misunderstanding. We strive to provide clear and accurate information about our services and amenities both on our website and through our partners.We are surprised to hear your comments about the condition of your room, as we pride ourselves on maintaining high standards of quality and comfort. All our rooms are routinely inspected to ensure they are in perfect condition, including the presence of all amenities like televisions.Concerning the taxi fares, we understand that transportation costs can be a concern. While we do not control local taxi prices, we are always ready to assist our guests with transportation options that suit their needs and budget.We are pleased to hear positive remarks about our service staff. Providing exceptional service is a cornerstone of our ethos at Marsai Hotel Boutique.Rest assured that your feedback is invaluable to us. It helps us understand where we can improve to ensure that our guests have a memorable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that Marsai Hotel Boutique is known for.Warm regards,Marsai Hotel Boutique

Dear Jorge Pablo,Thank you for taking the time to rate your stay at Marsai Hotel Boutique. We noticed that you rated us 3 out of 5 and would greatly appreciate any further feedback or specific areas where we could have improved your experience. Your insights are invaluable to us in our continuous pursuit of excellence. Please feel free to reach out to us directly with any comments or suggestions.Warm regards,Marsai Hotel Boutique