Ratings based on 149 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great family vacation
Comment from Hotel Management
14 Jun 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Rick,Thank you for choosing our Hotel as the destination for your vacation trip.We appreciate that you share positive aspects observed during your stay with us. Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved.Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
17 Jun 2024 by Ivan Vazquez, Hotel Management
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,
by A verified traveler
Posted 28 Apr 2024
El precio del Family selection era más económico que del hotel regular, probablemente por un tema de fechas o ocupación. Haciendo que no fuera esclusivo, llegan personas en camiones de tours, o en grupos que hace parecer un balneario popular. El hotel gran Palladium (a un lado) tiene muchas más amenidades sin embargo de menor calidad los alimentos. Del lado del Family selection los alimentos y bebidas son muy buenos sin embargo es muy pequeño esa sección del hotel lo que te obliga a ir al otro hotel
Comment from Hotel Management
29 Apr 2024 by Ivan Vazquez, Hotel Management
Apreciable Sr. Jose,Gracias por haber elegido Family Selection como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que daremos seguimiento a sus observaciones con los departamentos correspondientes para la implementacion de mejoras.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.
by A verified traveler
Posted 17 Apr 2024
We stayed in several different hotels between Puerto Vallarta- Punta de Mita and this was our favourite!
The others were Riu Vallarta, Marivel Emotions, Delta Marriott La Cruz, & Velas Vallarta
The food here was fab & we felt it was the best & it was the only place we were able to get blueberries, blackberries, strawberries & raspberries for the baby (though we skipped the raspberries as they were covered in flies as the food was uncovered which is 1 improvement that could easily be made) the service brilliant, the staff very helpful & even cooked a plateful of asparagus for the baby. The Nest restaurant food & service was great. (Though they did somehow forget to bring kids breakfast but there was plenty of other stuff to eat whilst waiting so no big deal)
We did a night in the main hotel in an ocean view room which was nice (but couldn’t see the ocean from the bed which we had been able to in other hotels that used glass screen/metal railings etc on the balcony instead of a wall) and a night in the family selection side.
It was nice to get some little gifts in the family selection like bucket/spade, top etc.
The beach was better on the main side with some soft sand areas (also some rocks & lots of beautiful shells) the food in the main restaurant was really good too. We were just disappointed we couldn’t get a space in the Japanese restaurant.
The pools were warm except the kids pool with the slides (would have thought the kids pool more important to be warm) baby
Comment from Hotel Management
17 Apr 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Hazel,We would like to thank you for taking the time to write us a review and for your preference.At Grand Palladium we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every mentioned staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,
by A verified traveler
Posted 15 Apr 2024
We stayed at the Family Selection. Our room was nice enough. It was great to have access to a dedicated pool for our family. It was also nice to have a host located in our building that we could ask questions and get help with reservations and connecting with other parts of the hotel outside of the Family Selection area such as the spa and restaurants.
Comment from Hotel Management
17 Apr 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Noe,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are grateful for your kind words for service that you received, for our staff it was a pleasure to serve you during stay.We wish your return in a near future to live the experience Palladium one more time. Kind regards.
by A verified traveler
Posted 2 Apr 2024
The resort has all the amenities you could ask for and the staff is always very friendly and helpful!
Comment from Hotel Management
2 Apr 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Joel,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,
by A verified traveler
Posted 29 Mar 2024
The staff was incredibly nice. We honestly couldn’t have been happier with staff. Be aware lots of stairs. if you stay in in the family selection and you’re in building four, you’ll hear the loud music at night. Didn’t bother us but it may bother young kids. Beach area pool everything was awesome.
Comment from Hotel Management
30 Mar 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Heather,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Ivan Vazquez, Hotel Management
Apreciable Sr. Carlos,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa. Saludos cordiales.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Jose,Our apologies for not achieving your expectations and the quality of service you deserve. We wished you had let us know of your needs while at the resort. We hope to welcome you back, in a near future and give us the opportunity to serve you.Kindly, Ivan Vazquez,Hospitality Manager.
by A verified traveler
Posted 3 Jan 2024
From the moment you book family selection they make it seem like you get a great service. The host we were provided didn’t do anything for us. She never helped to book any restaurant reservations or provide any services. She lied about a lot of things and the staff lied about stuff as well. The host said she was there to help with anything but she did nothing but say no to everything. Supposedly all the restaurants were booked prior to us going. That means we have to eat at the buffet everyday. We traveled with other friends as well but they were able to get a reservation (even though we were there before them and after them). We were given grand palladium gift card but when we tried to use it they all lied and made up stories. I would never go back to this place due the lies and deceitful of some of the workers . Only people that were good were servers at the pool and some of the restaurants. It might be possibly the host we had but she was horrible . She lied and the front desk workers lied about everything.
Comment from Hotel Management
19 Jan 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Jay,Thank you very much for sharing your comments about your recent experience at Grand Palladium VallartaWe regret that the service provided at our resort was not up to your expectations, as our goal is to ensure that our guests leave with pleasant memories. Therefore, please be assured that your comments will be shared with the corresponding area to find the most appropriate solutions.If theres anything else we can do for you, do not hesitate to contact us back.Kind regards.
