Ratings based on 18 Verified Reviews
4.3 Room cleanliness
5.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 17 Apr 2024
Comment from Hotel Management
6 May 2024 by Xeliter, Hotel Management
Gracias por su comentario ya que nos ayuda a mejorar,lo tomares en cuenta y le aseguramos que cuando vuelva podra tener una experiencia inovidable.
by A verified traveler
Posted 15 Mar 2024
We were staying at the Hard Rock for a work trip and wanted to fly in a day early and stay an extra day close by. Xeliter Cana Rock was very close! 5 minute drive. The staff was kind and super accommodating! The only drawbacks I’d say is we had hoped there was a restaurant on the property, but there was a mini grocery store, and we couldn’t get the TV to play anything. The pools were nice and we had a nice relaxing time. Thank you Cana Rock!
Comment from Hotel Management
3 Apr 2024 by Xeliter, Hotel Management
Thank you for your comment!
by A verified traveler
Posted 10 Mar 2024
It's a great place. Property is new. Some areas are under construction, and it affects the cleanness around.
Comment from Hotel Management
3 Apr 2024 by Xeliter, Hotel Management
Thank you for you comment!Its already fix it !
by A verified traveler
Posted 8 Feb 2024
We went with two other couples but were in a building a mile apart. Sheets were dirty, shower was cold. Unless you were staying in the Hard Rock Hotel you have to shuttle to find anything to eat orcdrink and the shuttle only runs 10 to 5...nit recommended at all!
Comment from Hotel Management
22 Feb 2024 by Xeliter, Hotel Management
Lamentamos escuchar esto,le aseguramos que para una proxima experiencia todo sera mejor,haciendole la salvedad de que antes de reservar puede ver el mapa y la ubicacion de nuestra propiedad.
by A verified traveler
Posted 7 Feb 2024
Excelente
Comment from Hotel Management
22 Feb 2024 by Xeliter, Hotel Management
Muchas gracias por su comentario.
by A verified traveler
Posted 31 Jan 2024
The property around was very nice , the apartment was terrible . Upon arrival there was no lights or air conditioner , couldn’t even see the numbers on the door to open the door . Upon entrance there was many flies inside , and the bathrooms were very dirty . They was also no running water . I wish there was a place to upload pics . Please don’t rent here . Took many hours even for a response from the administration. But to charge my card they knocked on the door in less then 5 minutes . Horrible.
Comment from Hotel Management
22 Feb 2024 by Xeliter, Hotel Management
Lamentamos escuchar esto,le puedo asegurar que en una proxima vez no sucedera,hemos tomado las medidas adecuadas para evitar estas situaciones y poderles dar la experiencia que se merecen.
by A verified traveler
Posted 10 Dec 2023
Happy
Comment from Hotel Management
11 Dec 2023 by Xeliter Team, Hotel Management
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
7 Dec 2023 by Xeliter Team, Hotel Management
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.We are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
by A verified traveler
Posted 1 Nov 2023
Such a beautiful property. The infinity pool is amazing and gorgeous! Definitely and great place to relax and enjoy the sun. The concierge Yadel is such a sweet and helpful person. She was extremely nice and went above and beyond! I would definitely return!!
Comment from Hotel Management
1 Nov 2023 by Xeliter Team, Hotel Management
Thank you for the great feedback on your recent holiday experience at our Xëliter Cana Rock; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our Property and staff were able to meet all your needs during your stay.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our main assets we will congratulate them all on your behalf for their contribution to your well-being whilst staying among us. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.
by A verified traveler
Posted 8 Aug 2023
Excellent service and customer service
Comment from Hotel Management
11 Aug 2023 by Xeliter Team, Hotel Management
Thank you very much for sharing this great review of your recent stay at Xëliter. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We are truly happy to know that we have managed to exceed your expectations in regard to the hospitality and service delivered and will not fail to pass your comments to those team members. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.
