Ratings based on 740 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by J. De La Vieja, Hotel Management
Estimado Alexander. Gracias por valorarnos. Saludos cordiales, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by J. De La Vieja, Hotel Management
Dear Varinderjit. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 27 Apr 2024
This was our second year at the Princess Family club, and it was another great family vacation!
The staff really cares about kids and makes sure the whole family is having an enjoyable time.
One thing to note is that in 2023 there were many fun evenings for the kids, different competitions and events, which wasn't the case this year. My 7 year old missed that the most.
We highly recommend this place if you are looking for fun and relaxing time. Definitely planning on coming back in 2025. Very family friendly and the rooms are cool for kids with bunk beds, not many resorts offer the bunk bed situation, but this one does.
Comment from Hotel Management
29 Apr 2024 by J. De La Vieja, Hotel Management
Dear Anando. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as wel as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 24 Apr 2024
The property refused to check me in because supposedly they did not receive the funds for my one child. Very inconvenient check in.
Comment from Hotel Management
24 Apr 2024 by J. De La Vieja, Hotel Management
Dear Cezary. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by J. De La Vieja, Hotel Management
Dear Lana. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 23 Apr 2024
Beautiful beach and food was delicious
Comment from Hotel Management
23 Apr 2024 by J. De La Vieja, Hotel Management
Dear Sebastien. Thank you for taking part of your time to share the comments of your stay at our property .We appreciate that you choose our hotel as your tourist destination as well as for the compliments regarding our hotel facilities. It is great to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host again on your next trip to the Caribbean. Honestly, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 22 Apr 2024
The property have a lot of good options for kids. It is recommended
Comment from Hotel Management
22 Apr 2024 by J. De La Vieja, Hotel Management
Dear Mohamed. Thank you for taking part of your time to share the comments of your stay at our property .We appreciate that you choose our hotel as your tourist destination as well as for the compliments regarding our hotel facilities. It is great to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host again on your next trip to the Caribbean. Honestly, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by J. De La Vieja, Hotel Management
Dear Marlon. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 17 Apr 2024
If you are just looking for a nice beach it is an option that you could consider, however, there are bunch of other things that are very bad. Non of the food options are authentic. They don’t have any good options for vegan, gluten free or vegetarian. Indian restaurant food is pathetic, and it is nowhere near to Indian food.
Comment from Hotel Management
17 Apr 2024 by J. De La Vieja, Hotel Management
Dear Dhruvil. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as wel as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, J. De La Vieja. General Manager. Princess Family Club.
by A verified traveler
Posted 14 Apr 2024
It is a beautiful resort with a wide, clean and beautiful beach which was the biggest draw for us and it didn’t disappoint. Room was spacious for a family of five - three kids, and clean. All the kids attractions - slides, kids club - great. We loved everything except the breakfast buffet - food was just not good in the morning. The best dining options were at dinner time with multiple restaurants - food was great there. If not for this I’d give 5 stars.
Comment from Hotel Management
15 Apr 2024 by J. De La Vieja, Hotel Management
Dear Katarzyna. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as wel as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, J. De La Vieja. General Manager. Princess Family Club.
