Ratings based on 2,728 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Big and well maintained property. More than 10 dining options. Beach and pools options. Friendly staff. Entertainment. We were a family and we have enjoyed . Highly recommended place.
by A verified traveler
Posted 1 May 2024
I liked the entire property and the customer service was exceptional!
Comment from Hotel Management
2 May 2024 by J. De La Vieja, Hotel Management
Dear Josefina. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 1 May 2024
Worst vacations ever. As soon as we arrived in the airport we were intercepted by some people from a comprany called "club kaverna" who robbed us $100 easily!! Then we arrived at the hotel and they have this personnel from a company called "Royal Holiday" all around the place pushing everyone to take an orientation and literally pushing you to take their club packages and they just talk lie over lie. Stay away from these people as this is a FATAL SCAM!!!! In other words, my worst vacation ever!!!!
Food plates at the buffet were dirty.
The roof in the tepanyaki was literally broken and the place was floodeddd!!! It smelled like a$$ literally.
Comment from Hotel Management
2 May 2024 by J. De La Vieja, Hotel Management
Dear John. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination but we regret that your recent stay at our property was not as you were expecting because we always try to please all our guests offering an optimal service. We would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service. Concerning your perception about our service, we honestly understand your point of view and we want to express our deepest apologies if you did not feel satisfied with the service. We regret that you were disturbed by pushy vendors but as we stated on another guest’s comments, we inform you one more time that Royal Holidays is an independent company that shares the same workplace with us but has nothing to do directly with our company. Then under any circumstance our guests should be forced to attempt meetings or to buy anything if the client does not want to and based on another guests comment a simple “No, Thanks” is always enough to be bothered but if they continue bothering you, it is important to report it to our guest service department, in order we can take action. Thank you for your understanding. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 1 May 2024
I like this resort, I’m visit this place three times for last 12 month. Friendly stuffs, clean pools and beach, delicious food.
Comment from Hotel Management
1 May 2024 by J. De La Vieja, Hotel Management
Dear Shahlo. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 1 May 2024
Reception desk person AND her supervisor were irritable and obviously did not like their jobs.
Room bathrooms full of mosquitos .. I killed at least 20 in 3 days.
Minibar fridge was broken .. not working .. I called for help all 3 days .. it was never fixed.
No bottled water in the room .. called 3 times .. finally came with water 8 hours later.
Comment from Hotel Management
2 May 2024 by J. De La Vieja, Hotel Management
Dear Marlen. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us.Unfortunately your comments lack information and we do not understand what happened. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 29 Apr 2024
I got physically assaulted and the staff allowed the perpetrators to escape the scene and did not do anything to intervene.
Comment from Hotel Management
30 Apr 2024 by J. De La Vieja, Hotel Management
Dear Stewart. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us.Unfortunately your comments lack information and we do not understand what happened. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 29 Apr 2024
I was very happy with my stay. The beach is beautiful and well kept. There were many umbrellas so there was enough room to find shade. The rooms were nice. There was one day that the power went out in the morning, but it came back around lunch time. There were many food options. The buffets for breakfast and lunch was good. There were many resturaunt options available, you do have to make a reservation for all of these.
Comment from Hotel Management
29 Apr 2024 by J. De La Vieja, Hotel Management
Dear Edyta. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler from Orillia
Posted 29 Apr 2024
No complaints what so ever. 4th time there in 2 years.
Comment from Hotel Management
29 Apr 2024 by J. De La Vieja, Hotel Management
Dear Frederick. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler from Staten Island
Posted 29 Apr 2024
We arrived and our room was dirty. The service around the bars and food carts were terrible. Employees looked sad, disengaged, mind absent. Terrible experience. The food at the Indian restaurant was terrible. Food over all was mediocre.
Comment from Hotel Management
29 Apr 2024 by J. De La Vieja, Hotel Management
Dear Juan. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We appreciate that you brought these issues to our attention, in order to take the neccesary measures to level our service up. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.
by A verified traveler
Posted 27 Apr 2024
It was lovely
Comment from Hotel Management
29 Apr 2024 by J. De La Vieja, Hotel Management
Dear Kia. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.
