Ratings based on 1,825 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
They need a wider supply of bourbon
Comment from Hotel Management
2 May 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 1 May 2024
Beautiful resort with the best staff. Food and drinks were great!
Comment from Hotel Management
2 May 2024 by The Excellence Collection, Hotel Management
Thank you for your recent stay at Excellence Punta Cana! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 1 May 2024
The property was amazing. The staff at the pool, beach and most of the restaurants were great. Though it rained 4 out of the 6 days we were there - because you can’t control Mother Nature -ha! We thoroughly enjoyed ourselves. Lots of rest and relaxation was definitely achieved.
Comment from Hotel Management
2 May 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 30 Apr 2024
The atmosphere and staff were excellent!
Comment from Hotel Management
1 May 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Apr 2024
The resort is upscale and clean. Food is excellent. The only drawback is the beach is unusable due to high wave and always has red flag.
Comment from Hotel Management
30 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler from Grimsby
Posted 29 Apr 2024
We would like to thank Ramon and Freddy, front desk staff, for their amazing work. They did everything possible to make us feel welcome and happy. The room attendant did a great job too. Staff in the kitchen table were amazing. Hard working staff. Thank you all
Comment from Hotel Management
30 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
by A verified traveler
Posted 27 Apr 2024
The resort is beautiful! The staff do a wonderful job keeping it clean and are so helpful and accommodating. The food is incredible as well.
Comment from Hotel Management
30 Apr 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food and beverage quality with so many options to choose from, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
