Ratings based on 1,091 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Restaurant staff very friendly,especially Kenia el bombon tropical
by A verified traveler
Posted 1 May 2024
The service was good and the hotel was clean. The only bad thing is the food. It was very bland and very repetitive. I don’t suggest staying for more than 5 days because you will be eating the same thing every day.
Comment from Hotel Management
2 May 2024 by Catalonia Punta Cana, Hotel Management
Thank you for your recent stay at Catalonia Punta Cana and for taking the time to share your feedback. We're delighted to hear that you found our service to be good and that you were pleased with the cleanliness of our hotel.We apologize for any disappointment regarding the food options during your stay. Your feedback regarding the blandness and repetitiveness of the meals is valuable to us.Once again, thank you for your feedback and for choosing Catalonia Punta Cana!
by A verified traveler
Posted 29 Apr 2024
My recent stay at Catalonia Resort was, on the whole, a delightful experience. The resort's ambiance and the staff's eagerness to assist played a significant role in making my vacation enjoyable.
Upon arrival, I encountered a minor hiccup with my room assignment, but the management was quick to address the issue, ensuring that it was resolved promptly and to my satisfaction. Additionally, a leaky pipe in my bathroom could have been a dampener, but the resort's maintenance team was efficient in handling the situation, leaving me impressed with their responsiveness.
The majority of the staff at Catalonia Resort were friendly and helpful, always ready to assist with a smile. Their approachability and assistance added a warm touch to my stay.
As for the culinary offerings, the food was average – nothing to write home about, but it was sufficient and had enough variety to cater to different tastes.
A quirky aspect of the resort was the presence of ducks near the pool area. While they were charming in their own right, they did tend to leave little reminders of their presence. However, this was a minor inconvenience and did not detract significantly from the overall experience.
In conclusion, despite a few manageable issues, Catalonia Resort managed to provide a mostly positive experience, and I would consider returning for another visit.
by A verified traveler
Posted 29 Apr 2024
Excelente lugar. Solo recomendaría que las habitaciones básicas puedan ser mejoradas. Por lo demás muy bueno en general.
by A verified traveler from Brooklyn
Posted 29 Apr 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
We visited on the second week of April. We love the hotel. Te attention from the wait staff was excellent. They were very attentive and they made us have a wonderful time. We spent.many hours at the swimming pool bar. Jessica and Carlos at the swimming pool bat were amazing. They treated us very nicely. They are kind and very happy. They made us feel like family.
The animation staff made ur day when they had the Dominican party at the beach. They lead us on how to dance merengue and bachata. We loved that in addition to the buffet restaurants they had lunch evry day at the beach, with the cheff cooking daily different types ofseafood and rice pasta.
The attention was excellent at the lunch buffet. We specially thank Jonathan (who called me his brother with so much kindness), Leidy, Oscar and Carlos. They were very attentive and always had someting nice to say.
We loved the different restaurants for dinner. The food was excellent.
There was every day a different show at 9 or 9:30 pm. All the shows were excellent. We loved the magic sow nigth, the rumba night, dominican night, the Beatles and the other daily shows.
We are very thankful of all the amenities and great service.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
2 May 2024 by Catalonia Punta Cana, Hotel Management
Hello Keeann, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Caribbean.
by A verified traveler
Posted 24 Apr 2024
Front desk service is not the best and I walk all the way long distances to change the keys for 3 times because is not working
And we reserve a 2 queen bar and they give us 1 king
Comment from Hotel Management
2 May 2024 by Catalonia Punta Cana, Hotel Management
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the challenges you encountered with our front desk service and the issues with your room keys and bed arrangement.Please accept our sincere apologies for the inconvenience caused by the difficulties you experienced with changing your room keys multiple times. We understand how frustrating it can be to encounter such issues, and we regret any inconvenience this may have caused during your stay.Additionally, we apologize for the oversight in providing you with a different bed configuration than what was reserved. We understand the importance of meeting our guests' expectations, and we regret any disappointment or inconvenience this may have caused.Please rest assured that we take your feedback seriously, and we will address these issues with our team to ensure that appropriate measures are taken to prevent similar occurrences in the future.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 21 Apr 2024
Property was nice
