Ratings based on 44 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denver
Posted 5 Jun 2024
Located in the middle of the city, close to everything. The staff is fantastic and they let us check in early(which was actually the reason why this hotel was chosen- someone in reviews mentioned that they were able to do it with no problem). The room was spacious, the double bed was really huge, bedding and towels were clean, beds were comfortable. This hotel though still has a lot of problems- it’s pretty outdated, nightstand lamps are broken, other lamps don’t have light bulbs, we basically had no hot water except for maybe for 2 hours in the evening (staff said it’s renovation going on, so this is not typical, so not sure about that). Breakfast was okay if you are not too shy to ask for fried eggs.
by A verified traveler
Posted 19 Dec 2023
We stayed here for five days. The breakfast each morning was probably my favorite part. I loved the fresh fruit and drink options. The staff was very helpful and friendly. Our rooms were spacious and kept clean. Also there was a shower door that closed! I was sad to leave. We had a great stay.
by A verified traveler
Didn’t get the room I booked
Posted 5 Dec 2023 on HotelsI had booked a room with a queen bed with a city view. I was given a room with a small bed and it looked nothing like the photos. The window opened directly I to the lobby, no privacy. I was really looking forward to a hit shower; the water was only like warm, when I asked the receptionist about this she came into my room and checked the temperature and said I was fine. It was not hot at all. The breakfast was decent and they made eggs to order which were cooked really well.
by A verified traveler
Posted 3 Aug 2022
We arrived early from our prior destination at around 5am in the morning. While the check-in to the hotel was later, the hotel accommodated us by allowing us to check in at this early time of 5:30am. The hotel was very clean and the staff were attentive, polite, and friendly. The staff immensely helped us with directions. The breakfast buffet is one of the best hotel buffets we have ever had. The rooms were cost, but comfortable, with plenty of hot water.
Comment from Hotel Management
9 Aug 2022 by MA, Hotel Management
thank you for your comment
by A verified traveler
Mediocre but fine
Posted 14 Jul 2022 on HotelsComment from Hotel Management
9 Aug 2022 by MA, Hotel Management
We appreciate your comment, it helps us to improve.
by A verified traveler from Chicago
Posted 26 Nov 2019
It's conveniently located near Plaza De Armas. From the outside you would not expect the spacious interior of this modern hotel. It's clean, it has a nice fireplace in the foyer. The hotel staff is very nice and attentive. A previous guest left a locked safe in the room. It was a small problem but it was important to me. No problem at all, for the hotel staff. The safe was unlocked and reset in 10 minutes. Bravo! I've had a similar issue in Cusco. It took that hotel staff TWO DAYS to show up in my room. But I digress. In the morning, before my trip to Uros Islands, a tasty breakfast (included in the price of the room) made my belly happy. I'd recommend this hotel to anyone, and if I ever travel to Puno again I'll stay at Plaza Mayor.
Comment from Hotel Management
27 Nov 2019 by PLAZA MAYOR, Hotel Management
Thank you very much for your comments this helps us to continue providing our best service HAPPY TRAVEL!
by A verified traveler
Posted 28 Oct 2019
Comment from Hotel Management
21 Nov 2019 by PLAZA MAYOR, Hotel Management
GRACIAS POR SUS COMENTARIOS MUCHAS FELICIDADES
by A verified traveler
Posted 10 Jul 2019
Comment from Hotel Management
19 Jul 2019 by PLAZA MAYOR, Hotel Management
Buenas tardes
Gracias por sus comentarios.
Atte.
HOTEL PLAZA MAYOR***
by A verified traveler
Not bad for one night
Posted 4 Jun 2019 on HotelsThe hotel is very basic, horrible decor, the room is terribly cold and the person who was at the reception when I arrived couldn’t be less interested in welcoming me. The location tough is excellent, just a few steps from the main square, close to good restaurants, shopping and banks. The place is clean and breakfast quite decent. For one night it is not bad.
Comment from Hotel Management
4 Jun 2019 by HOTEL PLAZA MAYOR***, Hotel Management
Good afternoon
We will have more responsibility with our staff, we will improve our services, thank you very much for your comments.
by A verified traveler
Posted 21 Mar 2019 on Hotels
Comment from Hotel Management
24 Mar 2019 by HOTEL PLZA MAYOR ***, Hotel Management
Buenas tardes
Muchas gracias por sus comentarios esto nos ayuda a continuar mejorando nuestros servicios, esperamos poder volver a recibir su visita.
