Ratings based on 49 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2022
The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!
by A verified traveler
One day in Puno.
Posted 26 Sep 2022 on HotelsGot to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city
by A verified traveler
Posted 26 Jun 2022
The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.
Comment from Hotel Management
12 Aug 2022 by ., Hotel Management
Dear James, thanks for your review, I hope everything will be ok, I'm sorry for the elevator.
by A verified traveler
Great option in Puno
Posted 20 Oct 2021 on HotelsGreat hotel, located very close to the main plaza in Puno. Lots of shops and restaurants close by. The rooms are very nice and quite spacious. Breakfast is very good and the restaurant on the 10th floor provides nice views of the city and Lake Titicaca. Staff are very friendly and helpful.
by A verified traveler
Experiencia desagradable.
Posted 18 May 2021 on HotelsNo fue nada agradable. Para empezar no estaba abierto cuando llegamos, estuvimos tocando el timbre por casi 10 minutos. Para poder tomar un baño, tuve que esperar en el baño más de 15 minutos con el agua corriendo esperando a que saliera agua caliente. Hablé a recepción para preguntar y no me contestaron mi llamada. Unos minutos después me regresaron la llamada y me dijeron que tenía que esperar de 25 a 30 minutos corriendo el agua para que saliera caliente.
by A verified traveler
Posted 26 Nov 2019 on Hotels
Great room (big and amazingly comfortable bed!)and service overall... the breakfast was the only downside (not ready on time and really poor choice).
by A verified traveler
Excellent
Posted 22 Sep 2019 on HotelsFa tastic hotel. Great staff who were very helpful. Great breakfast. A short walk into town and about 10 minutes from Lake Titicaca. Highly recommended and fantastic value.
by A verified traveler
Not a 4* hotel, not even a solid 3*
Posted 4 Aug 2019 on HotelsRun-down and tired rooms and interior, poor views unless you are at the very top floor and facing Titicacaca.
Poor breakfast and unremarkable service.
by A verified traveler
good location but didn't have a great experience
Posted 1 Aug 2019 on HotelsThe hotel was in a fantastic location. There is an amazing view from the top floor at sun rise. When I arrived, the staff could not find my reservation. They ended up giving me a room with two single rooms rather than a queen bed. The worst of all, I got stuck in the lift between two floors in the basement for 10 mins. The hotel offered me a suite for the following night at 50% of a standard room rate.
by A verified traveler
Well located but over priced
Posted 13 Feb 2019 on HotelsLocation is good for festival, but the room, breakfast and service all below what you'd expect at this price
Comment from Hotel Management
24 Feb 2019 by HOTEL QALASAYA, Hotel Management
THANKS FOR YOUR COMMENTS WE WILL HAVE IT IN ACCOUNT
