Ratings based on 210 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
3 May 2024 by Jerlyn Dsilva, Hotel Management
Dear Guest, Thank you for taking out the time to review us. We look forward to welcoming you soon.
by A verified traveler
Posted 28 Mar 2024
Good experience staying
Comment from Hotel Management
28 Mar 2024 by Team Sheraton Grand Pune, Hotel Management
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune
by A verified traveler
Posted 6 Mar 2024
- Food was really great Chef Bhushan made Jain Misal for us which is something really awesome
- Staff is really kind Rutuja from Front Desk gave a very warm welcome by providing free breakfast and discount for SPA
- Staff in the feast restaurant Yash,Abhishek,Malaya,Ajay and Feli were really helpful and made our stay really really enjoyable experience. My kids absolutely loved it.
Comment from Hotel Management
27 Mar 2024 by Team Sheraton Grand Pune, Hotel Management
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune
by A verified traveler
Posted 14 Feb 2024 on Hotels
Beautiful hotel in the centre of Pune. Very clean and comfortable. Staff is very friendly and helpful. Breakfast is amazing.. hotel is positioned in walking distance to the Metro station in case you want to visit historical sites.
Comment from Hotel Management
27 Mar 2024 by Team Sheraton Grand Pune, Hotel Management
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune
by A verified traveler
Posted 12 Feb 2024 on Hotels
두번째 방문인데 여러모로 불편했습니다.
방에 온수도 안 나와서 프론트에 몇번 얘기를 했으나 조치 한다고 시설팀이 와서 보고갔지만 개선이 안되고 아무조치가 없었네요. 결국 이틀을 찬물로 샤워해서 감기에 걸렸네요.
그리고 중요한건 호텔 전체에 오래된 냄새가 많이 납니다. 예민한분들은 불쾌하실 수도 있겠네요
일정 때문에 이틀날은 조식 도시락으로 준비했는데, 빵도 딱딱한걸로 준비가 되고, 전체적으로 4스타 급 호텔보다 떨어지는 것 같습니다.
Comment from Hotel Management
27 Mar 2024 by Team Sheraton Grand Pune, Hotel Management
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for taking out the time to review us. Our associates strive to deliver our guests with pleasant experiences . However, We are sad to note that you had a less than satisfactory experience at the hotel. We request you to treat this incident in isolation and not a true reflection of our services. We assure you that we have taken the necessary corrective action to ensure a seamless experience. We apologize for the inconvenience caused. We do hope you will give us the chance to make amends and serve you soon again in the future. Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune
by A verified traveler
Posted 1 Jan 2024
Didn’t like availability of local transport, difficult to get short distance Rickshaws
Comment from Hotel Management
27 Mar 2024 by Team Sheraton Grand Pune, Hotel Management
Dear Guest, Thank you for your rating. We look forward to welcoming you again soon.
by A verified traveler from Flat Bush
Posted 31 Dec 2023
Comment from Hotel Management
15 Jan 2024 by Jerlyn, Hotel Management
Dear Deepak, Thank you for your kind review. Regards, Team Sheraton Grand Pune
by A verified traveler
Posted 30 Dec 2023
Check in was easy and quick. The staff were very helpful. The restaurant was excellent with a lot of good choices. The room was comfortable and had all the amenities that we needed.
Comment from Hotel Management
30 Dec 2023 by Jerlyn, Hotel Management
Dear Shahrukh, Thank you for your rating. We look forward to welcoming you again soon.
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Jerlyn, Hotel Management
Dear Priya, We are sorry to note that your recent stay at the hotel was less than satisfactory. We do hope you give us another chance to serve you better in future
by A verified traveler
Posted 22 Dec 2023
Slippery bathrooms!!, polite but poorly trained staff. That reflected in lack of knowledge amongst staff, restaurants, room services etc. Poor lighting in rooms and hallways.
Comment from Hotel Management
30 Dec 2023 by Jerlyn, Hotel Management
Dear Nitin, We are sad to note that your recent stay with us was less than satisfactory. We do hope you give us another chance to serve you better in future.
