Ratings based on 111 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Great stay
Comment from Hotel Management
9 May 2024 by Sr.Vice President - Operations, Hotel Management
Dear Utkarsh, We're thrilled to hear that you had a great stay with us, and we appreciate you taking the time to share your positive experience. It's wonderful to know that our efforts to provide our guests with comfortable and enjoyable accommodations are paying off. If there were any highlights of your stay or if you have any suggestions on how we could improve, we would love to hear them. We hope to welcome you back again soon for another excellent visit! Vikas Passi,Sr.Vice President - Operations
by A verified traveler
Posted 28 Jan 2024
Good property to stay . Great ambience but need to improve their gym area
Comment from Hotel Management
31 Jan 2024 by Vice President - Operations, Hotel Management
Dear SAMEER, We appreciate your feedback on our property's ambience and are glad you enjoyed your stay. Your input regarding the gym area is invaluable, and we want to assure you that we're committed to providing an exceptional experience in all aspects of our facilities. We are already in the process of evaluating enhancements for the fitness center, ensuring our guests have access to top-notch equipment and a more enriching workout environment. Please rest assured that we're dedicated to continuous improvement and look forward to exceeding your expectations on your next visit. Vikas Passi,Vice President - Operations
by A verified traveler
Posted 21 Nov 2023
Hotel seems very old and not maintained. The lamp covers looked dirty and bed covers looked very old. For the amount paid, property definitely is very expensive.
Comment from Hotel Management
22 Nov 2023 by General Manager, Hotel Management
Dear PRATAP, We appreciate your feedback and have noted the concerns you expressed regarding your stay. It is with regret to know that your experience did not meet your expectations, in terms of the maintenance and the value for money. Our hotel embraces its vintage charm, but we do understand if it may not resonate with everyone. Nonetheless, cleanliness is of absolute importance to us. We assure you that the issues you faced with the lamp covers, and bed covers are not in line with our usual standards. Your comments about the value are also appreciated. We always aim to provide quality services and amenities at competitive prices. We're sorry we weren't able to meet your expectations this time. Please know that your experience has been taken seriously, and your valuable feedback has been dispatched to the relevant departments for immediate action and improvement. We sincerely hope that you’ll afford us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction. Vikas Passi,Vice President - Operations
by A verified traveler
Posted 26 Aug 2023 on Hotels
I had stayed overnight and the stay was very pleasant. My daughter had joined the next day morning. Sonali at dining area was very attentive and pleasant.
Comment from Hotel Management
23 Sep 2023 by FOM, Hotel Management
Dear GuestNamaste!Thank you so much for your feedback. We look forward to welcome you back.Warm regards
by A verified traveler
Posted 8 Aug 2023
Pros: Property is good, and worth the money.
Cons: Staffs are bit slow, they have a list in bathroom but nothing is provided to us in it.
Comment from Hotel Management
10 Aug 2023 by General Manager, Hotel Management
Dear Utkarsh, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be good value for your money. However, we are truly sorry to hear about the inconvenience you had with our staff & amenities provided. We aim to provide our guests with prompt service and all the essential comfort they need. What you've described is not typical of our services and we will definitely address this issue to improve. We hope that this incident won't discourage you from staying with us in the future. Your comfort and satisfaction are our priority and we assure you that we will strive harder to meet your expectations next time. Once again, thank you for your honest feedback. We look forward to welcoming you back in the future. Warm regards
by A verified traveler
Posted 17 May 2023
The bathrooms in this property are not safe for the elderly
Comment from Hotel Management
26 Jul 2023 by FOM, Hotel Management
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by FOM, Hotel Management
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards
by A verified traveler
Posted 7 Mar 2023
Expensive for what its worth
Comment from Hotel Management
26 Jul 2023 by Shantanu Akolkar , Hotel Management
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards
by A verified traveler
Posted 28 Feb 2023
Comment from Hotel Management
26 Jul 2023 by Shantanu Akolkar , Hotel Management
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards
by A verified traveler
Posted 27 Jan 2023
Lovely restaurant across the road. Good location for Aga Khan palace and central Pune.
Only negative, after staying for a full week we had paid extra for late 6pm checkout then had to hang around in the foyer for 3 hours until 9pm when we left for our flight - they insisted we pay full 1 day room fee to keep the room from 6pm to 9pm. We refused so sat in foyer. The room was empty upstairs so the hotel could've allowed us to use it but we felt a full 1 day fee on top of our already paid late checkout fee was unfair. Because of this I will stay elsewhere on my future visits to Pune, so hopefully they will see that their mean behavior has lost them revenue and they will treat future guests fairly.
Comment from Hotel Management
14 Mar 2023 by roc pune, Hotel Management
Dear sir, greeting from royal orchid central, pune! we thank you for summarizing our offerings and admiring them on this forum. Your satisfaction and well-being are of utmost importance to us and we are glad to know that we have been able to deliver to your expectations. Once again, many thanks for staying at our hotel and appreciating our services. We are glad that the pleasant memories have helped us earn your patronage and the entire team looks forward to being at your service whenever you choose to visit us next. Warm regards
