Ratings based on 190 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2023 on Hotels
by A verified traveler
Posted 4 Dec 2023
Excellent service, clean rooms.
by A verified traveler
Posted 15 Nov 2023
by A verified traveler
Posted 3 Nov 2023
Was a great stay here! Would defo want to come back again
by A verified traveler
Posted 19 Oct 2023 on Hotels
by A verified traveler
Posted 9 Aug 2023 on Hotels
by A verified traveler
Posted 27 Jun 2023
Some of the staff are unfriendly.
Comment from Hotel Management
28 Jun 2023 by Rahul Paliwal, Hotel Management
Dear Mr. Hiroki,Greetings from Four Points By Sheraton Hotel & Serviced Apartment, Pune!I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of team members being unfriendly is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to Pune.Best Regards,Rahul PaliwalHotel Manager
by A verified traveler
Posted 18 Apr 2023 on Hotels
by A verified traveler
Posted 31 Mar 2023
Food quality paid food was excellent but not rate inclusive breakfast
by A verified traveler
Falling apart fast
Posted 1 Dec 2022 on HotelsStayed in this hotel many times before. It used to be good place but not anymore. Cleanliness and comfort was good. Service and elevator was worst. For elevators, only one was working but without down call button. So you have to ride with people going up even though you’re going down. Service was really terrible. Same issues were repeated many times during 3 nights stay. Plates & silverware provided were inadequate or missing during in-room dining and had to request repeatedly with more than 30 min response time. Manager seemed not concerned. Simple request like keeping freezer pack in freezer instead of refrigerator wasn’t fulfilled, in short staff is illiterate and untrained. In other unacceptable things - Shower gel bottle was refilled with water and so on..
