Ratings based on 30 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler from Bellevue
Posted 5 Feb 2024
One issue they need to fix is that they only issue one key card per room. So if you have multiple people staying you are forced to share the card. Makes no sense as most hotels will issue at least 2 cards.
Comment from Hotel Management
2 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler
Posted 3 Feb 2024
Overall a nice place.
Comment from Hotel Management
2 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest, Namaskar!! Thank you for taking out time to share your encouraging review. As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us. Please accept our heartfelt gratitude for the appreciation. We look forward to the privilege of welcoming you back. Best Regards, Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City,Hadapsar,Pune
by A verified traveler
Posted 12 Dec 2023
Fantastically clean with wonderful spacious rooms and lovely helpful staff. It was a joy to stay here and I would like to come again.
Only issue is the internet that was complicated to join and seemed to not like foreign devices- even after I changed my sim card to an Indian one. It also disconnected when I left the building and did not automatically re-connect when I returned. Staff always sorted it out though. Other than that guests are not allowed their own guests in their room but there is not really anywhere to meet guests- just a few seats in the corridor from the reception desk to the lifts and restaurant. If one can't take anyone to one's own room the hotel needs a dedicated private lounge/ roof terrace etc.
Other than that it was truly lovely.
Highly recommend lovely hotel
Comment from Hotel Management
13 Dec 2023 by Cocoon Hotel, Hotel Management
Dear James,Thank you so much for your kind words and for recommending our lovely hotel. We are thrilled to hear that you had a fantastic stay with us and loved our spacious rooms and helpful staff.We apologize for any inconvenience you experienced with the internet connection. We understand that it can be frustrating when it is not seamless. Our team is constantly working to improve and ensure that all devices, including foreign ones, have a smooth connection. We appreciate your patience and understanding.We also appreciate your suggestion regarding the availability of a dedicated private lounge or roof terrace for guests to meet their own guests. We will definitely consider this as we continue to enhance our services for our valued guests like you.Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back on your next visit.Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune
by A verified traveler from Monroe
Posted 17 Oct 2023
Excellent stay. Very Clean and staff very cordial
Comment from Hotel Management
14 Dec 2023 by Hotel Manager, Hotel Management
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon
by A verified traveler
Posted 17 Oct 2023
Good
Comment from Hotel Management
14 Dec 2023 by Hotel Manager, Hotel Management
Regular FeedbackDear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon
by A verified traveler
Posted 2 Oct 2023 on Hotels
Excellent overall stay. Rahul made sure the room was cleaned to perfection every day.
Comment from Hotel Management
14 Dec 2023 by Hotel Manager, Hotel Management
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon
by A verified traveler
Posted 22 Jul 2023
Me and my wife stayed for 7 nights and the experience was just amazing. Courteous staff, amazing & spacious rooms, super clean, in-house food delicious. Amazing location as its next to District centre which is a food hub.
Comment from Hotel Management
27 Jul 2023 by Cocoon Hotel, Hotel Management
Dear Animesh,Thank you for sharing your amazing experience with us! We truly appreciate your kind words about our courteous staff, spacious rooms, cleanliness, and delicious in-house food. We are delighted to know that our location near the District center was convenient for you as well. We look forward to welcoming you back for another fantastic stay!Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune
by A verified traveler
Shower issues
Posted 4 Mar 2022 on HotelsWas good but had problems with shower and tv did not work
Comment from Hotel Management
14 Dec 2023 by Hotel Manager, Hotel Management
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon
