Ratings based on 50 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Mar 2024
I can't say enough about how much I loved this incredibly beautiful hotel! The architecture is very unique and modern. Our room was amazing! Every room has a stunning view of the lake. The food was incredible, they use fresh local ingredients mostly from their farm across the street, the best food we experienced during our 2 1/2 week trip to Chile. We stayed 4 nights and ate at the hotel every night. I highly recommend the farm to table activity. You start across the street choosing fresh vegetable and eggs and then the chef creates a fabulous dinner! The staff was very friendly and attentive and helped us plan our activities. The hotel is a bit far from Puerto Varas, but it was so serene and a perfect location to explore from. We traveled around the entire lake. Visited the national park, went zip lining and visited numerous towns. One of the best hotel experiences we've had!
5 out of 5
by A verified traveler

Took our breath away.

Posted 21 Feb 2024 on Hotels
Gorgeous place with a great staff and drop dead views.
5 out of 5
by A verified traveler

Posted 15 Jul 2023
Sat in front of 2 picturesque volcanoes & stunning lake Llanquihue, you can’t go wrong with this modern, state of the art hotel
5 out of 5
by A verified traveler

Amazing infrastructure and details!

Posted 26 Jul 2022 on Hotels
Great stay! Loved the place. Grabbed a bike as well and was able to do a quick ride in morning. Breakfast was great. Dinner was not on par with the rest. Wouldn’t recommend dinner, given there are so many amazing places in town.
Comment from Hotel Management
27 Jul 2022 by David Duran , Hotel Management
Hello dear Vittirio, Thank you so very much for staying with us. Makes us so happy to know that you had a great stay! Thanks for the review and for sharing your experience. Hope we can have you back with us next time. Best regards, David Duran Hotel Manager
5 out of 5
by A verified traveler

Posted 19 Jun 2022
The hotel is serene and beautiful, and the staff surpasses all expectations. Everything was top notch. We enjoyed a winter getaway, and watching the changing moods of the lake was enchanting. The staff arranged for a bike to zip lining, which was an amazing opportunity to see more of the gorgeous surroundings - truly fun!
Comment from Hotel Management
20 Jun 2022 by David Duran, Hotel Management
Dear Ellen, Thank you very much for taking the time to share your experience. It makes us so happy to know that you had a great stay. At AWA we truly strive to be able to fulfill all the requests within our reach in order to offer the most personalized experiences for all our guests. Your happiness and satisfaction is for us the greatest reward. We hope to have the pleasure of having you with us again for new experiences. Sincerely, David Durán Hotel Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 May 2022
4 out of 5
by A verified traveler

Excelente hotel, vista maravillosa

Posted 2 Nov 2021 on Hotels
El hotel es precioso, los dormitorios grandes con una vista increíble al lago y al volcán. Está a 17 km de puerto varas por lo q se necesita auto. La comida rica. La cama y ropa de cama excelente. No recomiendo pagar por la suite porque tiene un living oscuro y sin vista, basta con la pieza standard q es amplia. El problema q tuvimos fue q no funcionaba el aire acondicionado… nos cambiaron a 3 dormitorios y en ninguno funcionó.
Comment from Hotel Management
25 Dec 2021 by David Duran, Hotel Management
Hola, Muchas gracias por compartir su experiencia. Efectivamente nos encontramos a una distancia conveniente entre los diversos parques nacionales y la ciudad de Puerto Varas, por supuesto un auto es una buena idea para aprovechar de recorrer y conocer de las bondades del sector de manera auto-guiada. Nos alegra mucho saber que hayan disfrutado de la comida y la comodidad de la cama. Recientemente agrandamos nuestra propuesta gastronómica y estamos adquiriendo más sabanas de 300 hilos. Lamentamos el inconveniente con el A/C, la central de los equipos presento un problema desde el origen, ya ha sido solucionado. Dentro del Hotel contamos 5 suites y 1 suite en la Villa. Cada una tiene distinta ubicación y ángulo sobre las vistas. Ambas habitaciones, Superiores y Suites son muy cómodas. Una de las principales diferenciaciones entre una y otra, es el tamaño, en la suite se tiene casi el doble de espacio. Esperamos poder tener el agrado de recibirlos nuevamente en una próxima oportunidad y mejorar su experiencia con nosotros. Cordialmente, David Duran Gerente Residente Hotel AWA
5 out of 5
by A verified traveler

Posted 19 Feb 2020
Comment from Hotel Management
19 Apr 2022 by David Duran , Hotel Management
Muchas gracias por la calificacion. Los esperamos nuevamente. Saludos, David Duran Gerente Residente Hotel AWA
5 out of 5
by A verified traveler from Moraga, CA

Posted 25 Jan 2020
An excellent experience. Great location. Great restaurant. Nice pool and spa. Very friendly staff. Great room. Terrific views
Comment from Hotel Management
19 Apr 2022 by David Duran , Hotel Management
Hi Larry, Thank you so very much for such an amazing review. We hope to have you with us soon. Kind regards, David Duran Hotel Manager Hotel AWA
5 out of 5
by A verified traveler

Posted 24 Dec 2019 on Hotels
Incredible hotel and location
Comment from Hotel Management
19 Apr 2022 by David Duran , Hotel Management
Hello Tyson, Thank you so very much for your review. Makes us really happy to know that you had a incredible stay. Best regards, David Duran Hotel Manager Hotel AWA
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