Ratings based on 516 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Great staff and it feels just like home.
Comment from Hotel Management
18 Jun 2024 by RESERVACIONES, Hotel Management
Thank you very much for your comments, we hope to see you back soon!
by A verified traveler
Posted 6 Jun 2024
The staff are kind and pleasant , the bed was comfortable, the hot water was plentiful . The property itself and the rooms are a bit dated , broken lights peeling paint, hideous bathroom and the internet /tv situation was so bad I almost went to another hotel . The hotel itself is in a great location and proximity to nice restaurants and the beach is a block away .
Comment from Hotel Management
7 Jun 2024 by Villa Mercedes Reservaciones , Hotel Management
We appreciate your opinion, this helps us improve. Thank you for your visit
by A verified traveler
Posted 10 May 2024
Very noisy we have the lower level room. Noisy street and loud music at night.
Anything else was good
Comment from Hotel Management
11 May 2024 by Villa Mercedes Petit Hotel , Hotel Management
We apologies for the inconvenient and appreciate the comment this helps us improve
by A verified traveler
Posted 6 May 2024
Adorable villa style boutique hotel. A definite change from AI. Great location. Great staff. The dogs on site (Pinto and Pardo) are absolutely sweet. Friendly no frills type of place that puts you smack in the middle of everything and just a few steps to the beach. Clean, quiet, comfortable, and affordable. Definitely on my recommendation list.
Comment from Hotel Management
7 May 2024 by R, Hotel Management
We are very glad that this is just what you where looking for, it was a pleasure having you with us. We hope to see you soon in a near future.
by A verified traveler
Posted 6 May 2024
The hotel location, price, security, room quality and service were all excellent.
Only improvement was the 2 large dogs in hotel courtyard barking several times in morning and at night was too much noise sometimes.
Comment from Hotel Management
7 May 2024 by Reservaciones Villa Mercedes , Hotel Management
Thank you for your opinion, we keep it in mind for your next time with us, this helps us improve.
by A verified traveler
Posted 6 May 2024
Walkable to beach and dinning options. Room was great. Property in need of some updating but great nevertheless.
Comment from Hotel Management
7 May 2024 by Reservaciones Villa Mercedes , Hotel Management
Thank your for your comment, this helps us improve and we hope to see you in a near future
by A verified traveler
Posted 5 May 2024
Staff are very friendly..hotel very clean..loved the 2 friendly doggies
Comment from Hotel Management
7 May 2024 by Reservaciones Villa Mercedes , Hotel Management
We appreciate your opinion and were glad that your trip turned to be more than well.
by A verified traveler
Posted 18 Apr 2024
This is a cute little hotel in a great location and we loved the two dogs that seem to live at the property. However, if you do not enjoy dogs or occasional barking you may need to rethink staying here. The rooms were clean and the staff were quiet nice but the rest of the property needs some clean up and the pool is extremely cold and doesnt get much sun. The breakfast was very minimal as well. In all in was a nice stay but we felt overprices for what you were getting.
Comment from Hotel Management
18 Apr 2024 by Reservaciones Villa Mercedes , Hotel Management
Your comment and rate are appreciated. We apologise for those points against and we hope to see you in a near future
by A verified traveler
Posted 13 Apr 2024
This hotel was PERFECT for our needs. Private and quiet and such a lovely little gem of a spot!! We will be back!
Comment from Hotel Management
14 Apr 2024 by Reservaciones Villa Mercedes , Hotel Management
Were very glad your trip was what you expected. We hope to see you in a near future, greetings!
by A verified traveler
Posted 12 Apr 2024
Cute local vibe walkable to beach bars and restaurants.
Comment from Hotel Management
12 Apr 2024 by Reservaciones Villa Mercedes , Hotel Management
Were glad to know that you liked the facilities and location. We hope to see you in a near future. Thanks for your visit.
