Ratings based on 1,543 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Covina
Posted 3 May 2024
Beautiful location right on the beach.
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Richard, Thank you for your amazing words, for your time and dedication to write your experience.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 2 May 2024
The team was so warm and accommodating we loved our stay. The food was outstanding, we ate breakfast everyday and loved the buffet!
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Scott, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by General Manager , Hotel Management
Dear Michael, It is always great to receiving excellent reviews we can share with other guests, we all here at the resort feel motivated to continuing improving the services we offer for the next time you come back. SincerelyMauricio QuezadaGeneral Manager Villa Del Palmar Puerto Vallarta
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Gerente General, Hotel Management
Estimado Younes, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 29 Apr 2024
The room we were assigned was a little noisy in the evening but got quieter later in the evening. We had a little issue with our bill at the time of check out, however, Martin at the front desk helped us out to fix the problem. Overall, its a good resort and we enjoyed our stay!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Mirza, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for. Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 28 Apr 2024
The pool and beach was very convenient which is right outside the property. So that was a plus. Their breakfast buffet was included which was nice to start off the day. The restaurants inside the resort are overpriced if you’re not doing all inclusive. But it’s convenient to walk out and find local food. The hotel is decent but old. They have plans of tearing it down around September time frame which makes sense after staying a week. The bathroom was a major problem. The room smells like mildew as you walk into the room. There’s mold growing behind the bathroom tank! Very unsanitary for our health I was especially worried for my young children. We found a great last minute deal but we would prefer a more sanitized living environment.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Jane, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Gerente General, Hotel Management
Estimado Kaveh, Gracias por evaluar nuestros servicios, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Stephen, Thank you for your review of your recent stay at our hotel. We are committed to improve.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 26 Apr 2024
There was small hair in my breakfast that I would find every other day.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Andrew, Thank you for taking the time to share your review.I am sorry your overall experience was not up to par. A copy of your comments has been sent to the main department involved in order to correct the weak areas you kindly mentioned.We hope you will allow us to better serve you in the future.Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler from vancouver
Posted 26 Apr 2024
Nice all around
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Shirley, Thank very much for your lovely review! It is wonderful to read that we met your expectations, and you had a memorable and amazing Villa Del Palmar Puerto Vallarta.We will be waiting to welcome you back in the future.Kind regardsMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
