Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
10 May 2024 by Guest Service , Hotel Management
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.
by A verified traveler
Posted 2 May 2024
The property is well maintained. Food options are great. We could always find a lounge chair by the pool. We will be back.
Comment from Hotel Management
2 May 2024 by Guest Service , Hotel Management
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.
by A verified traveler
Posted 28 Apr 2024
Very nice.
Comment from Hotel Management
28 Apr 2024 by Guest Service , Hotel Management
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.
by A verified traveler
Posted 23 Apr 2024
dated toilet stopped up frequently occasional loss of hot water
Comment from Hotel Management
23 Apr 2024 by Guest Service , Hotel Management
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for the inefficiencies you encountered with your suite's commode. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time.As always, we remain at your service.
by A verified traveler from Mesilla Park
Posted 22 Apr 2024
Excellent Service, Food, Rooms Beautiful easily accessible Beach Great Location A/C works extremely well
Comment from Hotel Management
22 Apr 2024 by Guest Service , Hotel Management
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We are thrilled to know that you found many aspects of your stay to be to your great liking, especially the A/C. When in Mexico, one cannot do without a fully working unit. Thank you again. We hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Guest Service , Hotel Management
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you,
by A verified traveler
Posted 19 Apr 2024
We stayed in several different hotels during our trip and this was the last one before we flew home (chose it as close to the airport) was set in very beautiful scenic grounds with lots of flowers & ponds/waterways & had fish and a peacock. We love to see animals around hotel. Hotel easily accessible with buggy & had lifts.
Had a nice view from bedroom over sea but disappointingly the windows were screwed shut . Room nice but shower was fixed to the wall & no bath.
The pools were fine but would have been good if they had some slides and play things in them for kids.
The lazy river didn’t even go round in a loop and only rings to go on looked like those left by other guests. They should have a look at the Marriott Delta in La Cruz- they have an amazing lazy river! There was a small slide/sloped entrance to the “lazy river” but it was very dirty and seemed all the scum and sun cream from the big main pool collected in this channel along with hair and other yucky bits. Quite a few small tiles missing from the pool that need replacing. The food was good with plenty of choice. The beach looked nice but sea was too rough for us to swim in.
The little park and kids club was nice but was disappointed when they said parents weren’t allowed to stay with their kids and instead to go back every 40 mins. I holiday with my kids to be with them. Luckily as it was quiet they allowed us to stay.
Location was good as close to airport and could do boat trips nearby like Las Caletas
Comment from Hotel Management
19 Apr 2024 by Guest Service , Hotel Management
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Whenever you visit this beautiful region of Puerto Vallarta, our doors will be open awaiting your arrival.Thank you.
by A verified traveler
Posted 18 Apr 2024
Amazing stay, my 7yo and I had the best time ever. Lovely hardworking staff. 10/10.
Comment from Hotel Management
18 Apr 2024 by Guest Service , Hotel Management
We’re very excited to learn that you and your lovely daughter had a magnificent stay with us at Velas Vallarta. We truly appreciate that you reserved with us and are grateful to read your wonderful feedback. We hope you will return to Velas Vallarta and enjoy the experience even better than on this occasion. As always, we remain at your service.
by A verified traveler from jersey city
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Guest Service , Hotel Management
Thank you so much for granting us your perfect rating on your recent vacation experience in Velas Vallarta. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your faithful service.
by A verified traveler
Posted 16 Apr 2024
The staff is fabulous.
Comment from Hotel Management
16 Apr 2024 by Guest Service , Hotel Management
Thank you very much for sharing your kind comments regarding our "fabulous" staff here at Velas Vallarta. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service.
