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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Ocean views and international cuisine await at The Hacienda at Krystal Grand Puerto Vallarta, with attentive staff and multiple relaxing pools.

Choose dates to view prices

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Gym
The current price is P16,611
P20,100 total
includes taxes & fees
Jan 25 - Jan 26, 2026

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Jr Suite Hacienda King

Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

8.0 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.4 out of 10
Very good
(17 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa de Oro - 2 min walk - 0.2 km
  • Puerto Mágico - 5 min walk - 0.5 km
  • La Isla - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪La Choperia - ‬3 min walk
  • ‪McCarthy’s - ‬6 min walk
  • ‪Abbraccio - ‬4 min walk
  • ‪Le Delice - ‬8 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Upscale all-inclusive hotel near Cruise Ship Terminal
A poolside bar, a rooftop terrace, and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as a body treatment, a body scrub, or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks like:
  • 2 outdoor pools
  • Valet parking (surcharge), meeting rooms, and an elevator
  • Concierge services, a banquet hall, and ATM/banking services
  • Luggage storage, tour/ticket assistance, and a front-desk safe
  • Guest reviews speak highly of the pool, helpful staff, and location
Room features
All 192 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Crown Paradise Golden All Inclusive Resort - Adults Only
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The price is P15,283
P18,493 total
includes taxes & fees
Jan 13 - Jan 14, 2026
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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)
  • Limited onsite valet parking

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Jan 25, 2026 start from P 16,611.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

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Reviews

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 407 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 68 out of 1001 reviews

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Timothy John

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
Stayed 5 nights in Dec 2025

8/10 Good

Sherita

Liked: Cleanliness, amenities, property conditions & facilities
The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service.
Stayed 7 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort and the staff is absolutely amazing, bring cash for tips because the staff goes above and beyond to make your stay unforgettable. Stayed on the adults side it was pretty quite and relaxing. If your looking to party and get wild this is NOT the place it has a chill vibe here. A lot of couples and older married couples.
Stayed 4 nights in Nov 2025

10/10 Excellent

Leslie

The most amazing room and resort. The staff were incredible in every way especially Antonio, Caesar, Carlos. I was never without a drink in my hand and
Stayed 4 nights in Nov 2025

10/10 Excellent

Laritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating
Stayed 7 nights in Oct 2025

10/10 Excellent

Ali

Liked: Cleanliness
Nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Fernando

A
Stayed 1 night in Nov 2025

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating.
Stayed 11 nights in Oct 2025

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff encounter was amazing. They go above and beyond. I had a great time!
Stayed 1 night in Sep 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
liked the result, enjoyed our stay. I will come again.
Stayed 3 nights in Aug 2025

4/10 Poor

Shannon

Liked: Cleanliness, staff & service
Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good
Stayed 5 nights in Sep 2025

8/10 Good

Maria G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Stayed 3 nights in Jul 2025

4/10 Poor

Charlene

Liked: Staff & service, property conditions & facilities
Didn’t like that the main buffet was at the kids side. Very limited options for food. We ate out quite a bit. No Entertainment unless you went to the kids side. No music at the pool.
Stayed 7 nights in Oct 2025

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Generally, I had a great time and the staff really were incredible. However, I do think they need to put some more work into the variety of the food they serve. It is basically the same exact dishes everyday, all day. Variety would be nice.
Stayed 6 nights in Sep 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!!
Stayed 3 nights in Apr 2025

8/10 Good

Jaime

Liked: Cleanliness
We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
Stayed 5 nights in Jul 2025

6/10 Okay

Sean T

Not enough chairs at pool, room not cleaned until after 5pm as getting ready for dinner, ceilings in rooms need repair as we moved both rooms water damaged ceilings
Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there 10-10
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing very courteous and top of everything.
Stayed 4 nights in May 2025

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Amenities
The room was nice. The pool staff, housekeepers and most building staff were great. We ran into problems when we tried tongetbthe swimout that we paid exta for fixed. The jets were not running and it was dirty nothing was moving or being filtered. They sent someone over and he skimmed the top and left. We went down multiple times to get it fixed and only once did someone come to look. We paid extra to have it and couldnt use it and we were not refunded any money. Anytime we would ask the front desk for assistance the were dismissive and at times rude.
Stayed 5 nights in Nov 2025