Hotel Casa Dona Susana by Los Arcos

Property class: 3.5

Choose dates to view prices

Close to Los Muertos Pier and Playa de los Muertos, Hotel Casa Dona Susana by Los Arcos provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping
The current price is P5,908
P7,149 total
includes taxes & fees
Oct 26 - Oct 27

Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A bedroom with a bed, a wooden nightstand, a dresser, and a mirror.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located near the beach, Hotel Casa Dona Susana by Los Arcos is in Romantic Zone, a neighborhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Bay of Banderas. Vallarta Zoo and VidantaWorld are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing. Visit our Puerto Vallarta travel guide
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • A narrow street lined with shops and signs, including a prominent 'Habanos' sign.
    Olas Altas Street
    1 min walk - 0.1 km
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    2 min walk - 0.2 km
  • A rocky beach with waves at sunset.
    Olas Altas Beach
    2 min walk - 0.2 km
  • A cable-stayed bridge with a central tower, pedestrian walkway, and boats in the water.
    Los Muertos Pier
    2 min walk - 0.2 km
  • A bridge with a sign reading 'Isla Riquelme Centro comercial, cultural y artesanal' leading to a commercial area with palm trees and buildings.
    Cuale Island
    5 min walk - 0.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    29 min drive

Restaurants

  • Pancho's Takos
    2 min walk
  • Margarita Grill
    2 min walk
  • Republic
    2 min walk
  • Tuna Azul
    1 min walk
  • Lix : By Xocodiva
    2 min walk

About this property

Hotel Casa Dona Susana by Los Arcos

  • Hotel near Playa de los Muertos
  • Located close to Los Muertos Pier and Malecon, Hotel Casa Dona Susana by Los Arcos provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Tour/ticket assistance, a 24-hour front desk, and smoke-free premises
    • Multilingual staff, an elevator, and wedding services
    • Concierge services and a porter/bellhop
    • Guest reviews give top marks for the pool, helpful staff, and location
  • Room features
  • All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • LED TVs with cable channels
    • Wardrobes/closets and daily housekeeping

All inclusive details

  • All-inclusive room rates at Hotel Casa Dona Susana by Los Arcos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

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Frequently asked questions

Does Hotel Casa Dona Susana by Los Arcos have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.

How much does it cost to stay at Hotel Casa Dona Susana by Los Arcos?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Dona Susana by Los Arcos on Oct 26, 2026 start from P5,908, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa Dona Susana by Los Arcos pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Hotel Casa Dona Susana by Los Arcos?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel Casa Dona Susana by Los Arcos?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Casa Dona Susana by Los Arcos?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Dona Susana by Los Arcos located?

Located in Romantic Zone, this beach hotel is steps from Olas Altas Street, Playa de los Muertos, and Los Muertos Pier. Malecon and Bay of Banderas are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Dona Susana by Los Arcos Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 574 out of 1001 reviews
Rating 8 - Good. 235 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very helpful especially during the hurricane.
Stayed 18 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and helpful
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, nice size rooms with fridge, cozy and comfortable was satisfied
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness of the hotel and room. The staff were wonderful. The sister property (Playa Los Arcos) where we had our meals was also great. The location of the hotel put us in the heart of everything we wanted.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the roof top pool and the buffet was great and I do not like buffets. The service was outstanding and location is awesome
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay all inclusive was great
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was helpful from the start, whatever assistance we needed they were happy to assist. The rooftop pool was beautiful and had lots of seating. It was also super nice that we had access to the hotel right on the beach. Super close to restaurants and the beach, very walkable if you don’t want to uber everywhere. I would stay here again.
Stayed 7 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Very clean. Excellent location.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return. The place was great, close to everything. Our room was clean and had great ac system and the staff, including Alexander and Gloria were excellent. Thank you
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but good. Rooms could use a bit of updates. Clean room, helpful staff, air conditioning is good
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here, the location is great, loved having access to the bigger hotel and also having a more private roof top pool! Only downside was the bar was always closed so could only get drinks at the other hotel. A/C worked really well in the rooms and friendly staff. Overall it was great!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our second visit to Casa Susana, location is perfect, with beach beds and umbrellas included. Rooms are modern, clean and comfortable. Staff is kind and helpful. Breakfast buffet is very good. The rooftop pool and view are a perfect spot for sunset! We absolutely loved everything about our stay and will come back!
Stayed 11 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Botique Hotel. Very Clean. Amazing Pool. Staff is very kind and helpful.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and added breakfast.
Stayed 5 nights in May 2026
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service
Location was great!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Wonderful staff!
Stayed 15 nights in Dec 2025
Verified review

8/10 Good

Liked: Amenities
Great location. Surprisingly quiet at night.
Stayed 2 nights in Jan 2026