Suites at Sapphire Ocean Club on Playa de los Muertos offer beachfront escapes with ocean views. Relax on the private beach or by the poolside bar, enjoy international cuisine, and book spa services like massages and manicures. Free WiFi, dry cleaning, and sun loungers provided.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Kitchen
Pet friendly
Parking included
Free WiFi
Restaurant
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A poolside bar, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Suites at Sapphire Ocean Club. This aparthotel is a great place to bask in the sun with a private beach and sun loungers. Treat yourself to spa services, such as a massage or a manicure/pedicure. The on-site international cuisine restaurant, Sapphire Ocean Club, offers breakfast and lunch. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Other perks include:
An outdoor pool along with sun loungers
Free self parking
Cooked-to-order breakfast (surcharge), an elevator, and tour/ticket assistance
Luggage storage, beach towels, and beach umbrellas
Room features
All guestrooms at Suites at Sapphire Ocean Club feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
The property will be renovating from May 25 2026 to June 16 2026 (completion date subject to change). The following areas are affected:
Bar/lounge
Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of MXN 500 per pet, per stay (maximum MXN 500 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children 15 and younger are not allowed at this property; All guests older than 15 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cleaning fee: MXN 300 per room, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for cooked-to-order breakfast: approximately MXN 100 to 200 per person
Pet fee: MXN 500 per pet, per stay (maximum MXN 500 per stay)
Service animals are exempt from fees
Early check-in fee: MXN 300 (subject to availability)
Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Children 15 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Frequently asked questions
Does Suites at Sapphire Ocean Club have a pool?
Yes, this property has an outdoor pool. The property will be renovating the pool from May 25 2026 to June 16 2026 (completion date subject to change).
Is Suites at Sapphire Ocean Club pet-friendly?
Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 500 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Suites at Sapphire Ocean Club?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Early check-in is available for a fee of MXN 300 (subject to availability). After-hours check-in is not available.
What time is check-out at Suites at Sapphire Ocean Club?
Check-out is at noon.
Where is Suites at Sapphire Ocean Club located?
Located in Romantic Zone, this beachfront aparthotel is in the city center, just steps from Playa de los Muertos and Bay of Banderas. Malecon is 1.2 mi (2 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.2
Location
8.8
Staff & service
9.2
Property conditions & facilities
Rating 10 - Excellent. 79 out of 105 reviews
10 - Excellent
79
Rating 8 - Good. 12 out of 105 reviews
8 - Good
12
Rating 6 - Okay. 7 out of 105 reviews
6 - Okay
7
Rating 4 - Poor. 3 out of 105 reviews
4 - Poor
3
Rating 2 - Terrible. 4 out of 105 reviews
2 - Terrible
4
Reviews
Verified
10/10 Excellent
ALAN
Sep 19, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
My go to place for relaxation- vacation Staff always amazing great property and love the convivences
ALAN
Stayed 11 nights in Sep 2025
Verified
10/10 Excellent
kathleen
Oct 23, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The hosts and staff are always so attentive and friendly.
kathleen
Stayed 5 nights in Oct 2025
Verified
10/10 Excellent
Mohan
Dec 31, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were very responsive. Room is beautifully designed, with immediate access to the pool and beach. This place will not be for those who want quiet during the day, but the music was pleasant and never blaring. At night, it was very quiet. It felt very safe and close to everything.
Mohan
Stayed 5 nights in Dec 2025
Verified
10/10 Excellent
John
Feb 2, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff and location!
John
Stayed 5 nights in Jan 2025
Verified
10/10 Excellent
Carl
Apr 23, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great pool and easy access to the beach, great food at the restaurant and excellent service from the staff!
Carl
Stayed 8 nights in Apr 2024
Verified
10/10 Excellent
ALAN
Apr 8, 2024
Liked: Cleanliness, communication
Location is amazing
ALAN
Stayed 9 nights in Mar 2024
Verified
10/10 Excellent
ALAN
Apr 7, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
staff always amazing
ALAN
Stayed 11 nights in Mar 2025
Verified
10/10 Excellent
Jonell
Oct 1, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
We really enjoyed the suite layout and proximity to the ocean. The checkin and checkout process were smooth and quick. The service at beach and at the restaurant was wonderful and very tasty. We would happily stay there again!
Jonell
Stayed 3 nights in Sep 2024
Verified
10/10 Excellent
Shasha
Aug 17, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed my stay at Sapphire. It was close to EVERYTHING! A very nice walkable area to food, clubs, sightseeing, everything. The beach was great as well.
Shasha
Stayed 4 nights in Aug 2024
Verified
10/10 Excellent
Brian
Feb 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This location is perfect! Next to the pool and right by the ocean! Staff was wonderful! I will definitely stay there next time I come to PV! I love it!
Brian
Stayed 4 nights in Feb 2024
Verified
10/10 Excellent
Jordan
Nov 23, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Such a fabulous experience at Sapphire, the suite was beautiful, modern, and immaculately clean. The staff were so attentive and welcoming. Gorgeous pool right outside our suite door and beachfront too! Perfect location for an easy walk to all the great spots in town. Everything was exceptional and we can’t wait to come back for our next stay!
Jordan
Stayed 6 nights in Nov 2024
Verified
10/10 Excellent
Julie
Nov 16, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The Owners were wonderful prople just lovely. Nice units close to it all. Beautiful pool too. My only thing I would say is less music at pool. More quiet or lower music volume. Thank you again lovely place to stay.
Julie
Stayed 10 nights in Nov 2024
Verified
10/10 Excellent
Andrea
Mar 11, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This was our first time here and it was fabulous! I had no idea that it was a tiny place with only a few rooms. That made us feel lucky and special! Great location with easy walking distance to everything. It's awesome having the restaurant/bar a few feet from your hotel room door! And the beach is literally right there! Chairs with umbrellas were always available. The best part was hearing the booming waves every night! We will definitely be back! Thank you!
Andrea
Stayed 4 nights in Feb 2024
Verified
10/10 Excellent
Valsin
Apr 18, 2024
Liked: Cleanliness, room comfort, communication
Mostly Perfect Stay- a few issues to address
This is a wonderful beach club with four intimate suites surrounding a pool. The rooms are very comfortable and modern. Two issues management should easily alter: smoking around the pool is hard to endure when cots are close; and, unnecessary bushes by the pool block the spectacular views of the ocean and sunsets. Instead the property stacks folding cots that, with the bushes deny guests from one main reason for coming to PV - to marvel at the daily sunsets. Please make these adjustments and we will be annual return guests. Gracias!
Valsin
Stayed 7 nights in Apr 2024
Verified
10/10 Excellent
Monica
Nov 25, 2024
Liked: Cleanliness, room comfort, communication
Sapphire Ocean Club is a “Gem”
The location of the hotel and the staff were excellent. It’s walking distance from el Malecón where you can find good restaurants, bars and cool clubs.
Jose was helping us with our food and drinks throughout the day, while we lounged by the beach.
He is very respectful, helpful and nice. The food is very good.
Just be aware that is best to communicate with the hotel personnel about your time of arrival.
This is a four suite boutique hotel and the reception closes at 6 pm, however they will have someone waiting for you after hours. I communicated through WhatsApp for most of the time. And they were very good to reply to my messages in a timely manner.
Monica
Stayed 3 nights in Nov 2024
Verified
2/10 Terrible
Carolyn Jean
Dec 9, 2024
Disliked: Cleanliness, amenities, communication
First off, I have to say our room was very nice. The staff were friendly and helpful. This is NOT a family resort!
When we first arrived at the hotel there was no real lobby, and we were taken back that we had to ask where to check in. We were in the lobby! There are six rooms, and all face the swimming pool. The pool is small and very cold. We never got into the pool due to the large number of men kissing and loving on each other. The men wore the skimpiest swimming suits possible, and they acted as if they were 15 years of age with a new love. walking around with big Pinocchio's and thinking it is ok to flaunt them.
If you have children, or just a heterosexual couple stay away from this place.
People are people and everyone needs love. I don't expect grown adults of any sexual nature to carry on and act like children.
Gay people get offended when you put them down or criticize their lifestyle all I can say is grow up and act like adults.
NEVER AGAIN WOULD WE STAY IN THIS AREA OR HOTEL. Yes, we spent additional monies to move to a differet hotel.
Carolyn Jean
Stayed 7 nights in Nov 2024
Verified
10/10 Excellent
kathleen
Nov 12, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Will stay here again.
kathleen
Stayed 7 nights in Oct 2024
Verified
10/10 Excellent
Jana
Mar 22, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved all aspects of this property!
Jana
Stayed 3 nights in Mar 2025
Verified
10/10 Excellent
Tony
Sep 10, 2025
Very nice very helpful. Great service
Tony
Stayed 2 nights in Sep 2025
Verified
10/10 Excellent
Bethany
May 23, 2023
Liked: Cleanliness, room comfort, communication
Great stay!
Wonderful stay and great hospitality! We Will return for sure.
Bethany
Stayed 3 nights in May 2023
Verified
10/10 Excellent
Manuel Ortiz
Jul 25, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Honestly the location couldn't be better, room was clean and beautiful, sound is kept out w great insulation, drinks and smoothies were amazing, staff treats you like family, obsessed with this place 10/10
Manuel Ortiz
Stayed 4 nights in Jul 2023
Verified
10/10 Excellent
Jennifer
Oct 22, 2022
Liked: Cleanliness, property conditions & facilities, communication
The staff was welcoming with unbelievable service. Victor & Oscar catetered to our every need and made us feel like family! Beautiful property, wonderful food & drinks.
Jennifer
Stayed 2 nights in Oct 2022
Verified
10/10 Excellent
zachary s
Oct 1, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
This place is amazing. The suite was the nicest suite I've ever stayed in. The beach is right there! You cannot beat that.
zachary s
Stayed 5 nights in Sep 2022
Verified
10/10 Excellent
Jason
Jun 19, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Victor and crew were incredible. Such kindness and just lovely staff. It was the easiest property I have ever checked into, easiest property I have ever checked out of.