Ratings based on 608 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This was our second time staying at Rivera Del Rio and we will definitely be returning. The staff is lovely, the walk to the beach is 10 minutes max, there’s ample food and shopping nearby and the area is quiet. Be sure to have breakfast overlooking the river, or grab a drink at the rooftop pool.
Comment from Hotel Management
2 Jun 2024 by Rivera del Rio , Hotel Management
Dear Malik, Thank you very much for sharing your experience staying for a second time with us and for your kind words, hope to see you soon again, you and Jacob are always welcome.
by A verified traveler
Posted 24 May 2024
This is the most amazing place
Comment from Hotel Management
24 May 2024 by Rivera del Rio, Hotel Management
Dear Abril,Thank you very much for sharing your experience staying with us and for your kind words, we are very happy that you like the hotel . We hope to have you back with us very soon.Greetings from Rivera del Rio Team.
by A verified traveler from Burnaby
Posted 21 May 2024
Excellent boutique hotel right in the middle of Zona romantica. Easy access to go everwhere. The hotel is pretty quiet at night because it’s next to the river. Authentic decor inside the Cortez suite. Amazing view of the city and sunset from the rooftop pool. Many eateries around the area. Reasonable price and friendly staff. We will be back.
Comment from Hotel Management
26 May 2024 by Rivera del Rio , Hotel Management
Dear Iryanti! we are so glad that you enjoyed a lot our hotel, we hope to welcoming you back again!
by A verified traveler
Posted 20 May 2024
This is a very unique hotel. We picked it because of the fun decor and it didn’t not disappoint. Everywhere you look there is fun, interesting and whimsical artwork and decorative touches.
Unfortunately many areas just seem old and under kept. Most of the staff are lovely and very helpful.
The area seems a little sketchy at night but after taking a few evening walks, I’m sure the sketchiness is more perception than reality.
If you enjoy the eclectic, this is your place!
Comment from Hotel Management
20 May 2024 by Rivera del Rio Team, Hotel Management
Dear Erica,Thank you very much for sharing your experience staying with us, for us every comment is an opportunity to know that we can improve, and we are glad that your stay was pleasant.Greetings from Puerto Vallarta
by A verified traveler
Posted 12 May 2024
I will return to this hotel again!
Comment from Hotel Management
12 May 2024 by Rivera Del Rio Team, Hotel Management
Dear Jorge,Thank you for choosing us for your vacations, we hope to have you with us again very soon.
by A verified traveler
Posted 12 May 2024
Really unique, charming hotel in a great location with fantastic staff. We had great service, starting with a smooth check in and tour by Rigo. Poolside cocktails by Jesus and Jerry were delicious. Blanca did an excellent job maintaining our room.
Looking forward to visiting again. Really enjoyed there being so many pool options, especially liked the heated rooftop pool.
Comment from Hotel Management
12 May 2024 by Rivera del Rio , Hotel Management
Dear Irina! Thanks for the kind words. We try to help our guests having a great time, so we are happy to hear you have great memories of us. We would love to welcome you back and exceed your already high expectations of the hotel! Best regards
by A verified traveler
Posted 3 May 2024
Place is 20m or so away from airport so not that far. Reception was very welcoming, explained amenities, & recommended places to visit around the neighbourhood. In lobby they have pamphlets of excursions to try. Our room Maria was very open from bedroom to the bathroom. It gets loud during breakfast since it is next where other guests eat. Although the bed was very comfortable so we had no problem sleeping. Place is perfect walk 10m away from Malecon & there are nearby places to eat (just a matter googling what’s close) … rather than relying on places by the Malecon. Breakfast isn’t free but there are great cafe’s nearby. Pool on 3rd floor, but a spectacular view on rooftop 7th floor with also a swimming pool that’s open 24/7 (recommended to try at night to enjoy the city lights). Employees were always so friendly & especially the cats that I can’t resist petting whenever we pass by. Would love to come back & try another suite since each of them are different from the other.
Comment from Hotel Management
3 May 2024 by Rivera del Rio, Hotel Management
Dear Justin, Thanks for letting us know about your experience in and outside the hotel. Rivera del Rio is, indeed, located in a very peaceful and safe neighborhood downtown. We are here every day to make sure that our guests have the best experiences and on behalf of the team including Elizabeth and Franchesca (cats) we thank you and look forward to welcoming you back soon !
by A verified traveler from Park City
Posted 28 Apr 2024
Beautiful boutique hotel. Front desk and ALL staff super friendly. Every room is unique. Several pools. Rooftop pool and bar at sunset. Cozy and relaxing.
Comment from Hotel Management
29 Apr 2024 by Rivera del Rio, Hotel Management
Dear Richard! we are so Glad you enjoyed a lot our hotel, We hope to see you again in the future.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
12 May 2024 by Rivera del Rio , Hotel Management
Dear Bryan! It's great to know you loved your stay in our beautiful property. We look forward to your next visit! Thank you for sharing your experience.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
12 May 2024 by Rivera del Rio , Hotel Management
Dear Tanish, We appreciate you letting us know your comments, we will definitely work on it, as we look forward to the next opportunity to host you. Best Regard from all of us at Rivera del Rio.
