Ratings based on 163 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The hotel was a bit rundown and dirty. The food quality was average at the buffet. We book dinner at the steak house but they gave us a hard time because we were 15 minutes late.
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 7 Jun 2024
The shampoo & shower gel were cheap
Comment from Hotel Management
10 Jun 2024 by Luis Avelar / Gerente General, Hotel Management
Estimada María:Reciba usted un cordial saludo y nuestro agradecimiento por compartir con nosotros los detalles de su experiencia, nos da mucho gusto saber que hemos cumplido sus expectativas, esperamos verle pronto de regreso.Saludos cordiales
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Luis Avelar / Gerente General, Hotel Management
Estimada Chan:Me disculpo si en esta ocasión no hemos podido cumplir con sus expectativas, seria tan amable de compartirnos más detalles, es muy importante para nosotros saber que áreas de oportunidad tenemos para establecer acciones de mejora.Saludos cordiales
by A verified traveler
Posted 2 May 2024
Didn’t care for the food
Comment from Hotel Management
2 May 2024 by Luis Avelar/ General Manager, Hotel Management
Dear Patricia:Thank you very much for your comments and for this opportunity to share them with us, it is very pleasant to know that you enjoyed your stay, we hope to see you back soon.Best regards
by A verified traveler
Posted 13 Apr 2024
The food is good, lots of options for salads, fruits, ect, lacking meat options! The staff in the beach and pool area are fantastic as well the lunch restaurant by the pool was excellent! The only real disappointment was at the adults only area! The staff was snobby/rude, went there for lunch once, we didn't get a drink! Noone even acknowledged us, obviously didn't return to that area! Proble wont return because we prefer renting something on its own and eating at little restaurants intown!
Comment from Hotel Management
20 Apr 2024 by Luis Avelar/ General Manager, Hotel Management
Dear Jake:Thank you very much for your preference and for sharing your comments, I apologize for the attitude of our staff in the adult area, all staff has the obligation to provide a friendly and punctual service, we will take care to check that it does not happen again, we are about to make major changes and a series of renovations in the hotel, which we hope will be to the liking of our visitors, perhaps consider giving us a new opportunity.Best regards
by A verified traveler
Posted 4 Apr 2024
Underwhelming stay. Staff were very unfriendly and unwelcoming, they seemed very annoyed by guests. It was unusual compared to other experiences I have had in Mexico. The other guests we spoke to also said they felt unwanted by the staff. The restaurants were challenging to get in for dinner and when we did finally get in the food was not great when we did get in. Wifi did not work during our stay. Our toilet would not flush the last day we were there. I wouldn’t recommend or stay here again.
Comment from Hotel Management
5 Apr 2024 by Luis Avelar/ General Manager, Hotel Management
Dear Jeannette: Thank you very much for your visit and for sharing your comments with us, I regret that your experience was not entirely satisfactory, we will review with the staff in charge of the food and beverage area to be attentive to the comments of our guests, correcting and addressing the suggestions, regarding the friendliness of the staff, I apologize, our job is to provide the best service from arrival, I assure you that we will follow up, I hope you give us another opportunity to serve you and to change your impression of our services.Best regards
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Luis Avelar / Gerente General, Hotel Management
Estimada Claudia:Muchas gracias por compartir sus comentarios con nosotros, agradezco su preferencia al habernos seleccionado como su opción de hospedaje, espero volver a tener el placer de atenderle en un futuro cercano.Saludos cordiales
by A verified traveler
Posted 15 Mar 2024
We enjoyed our stay last year so much that we returned this year. Our group had several partial ocean and full ocean view rooms once again. No issues with any of them and mini fridges were adequately stocked. The property is well maintained and clean. Food was very good and plentiful. Lots of options at the buffet with theme dinners throughout the week. The specialty restaurants don’t require reservations anymore and offer three seatings. If you wait in line at one restaurant and can’t get in, however, there’s no option to try another so you can enjoy the buffet instead. The pool was clean and refreshing, but the chair game is in full play (just like everywhere else). Lots of activities offered throughout the day including beach volleyball, pool volleyball, bingo, arts and crafts and pool side games. Lots of fun. The evening entertainment is hit and miss but the Michael Jackson show continues to be entertaining. They also offer karaoke in the lobby but it was a bit much. The staff are terrific. Guillermo and Felix will take good care of you around the pool and beach areas. Daniel at reception was always friendly and helpful. All in all it was another wonderful stay. We’re already making plans to return next year.
Comment from Hotel Management
21 Mar 2024 by Luis Avelar/ General Manager, Hotel Management
Dear LauraThank you very much for your comments and for your preference, it is a pleasure to know that we are your number one choice for vacationing in this beautiful destination, we are making an order of beds to have more space for our guests, we are also opting for new entertainment options in the evenings, customers are the ones who ask us for karaoke, but we will try to alternate and control the volume when this is done.Once again I thank you for this opportunity and we look forward to your next vacation.Best regards
by A verified traveler
Posted 12 Mar 2024
The property was very dated. The restaurants closed and open sporadically. We had items stolen from our room and I ended up with food poisoning the last day I was there for eating a hotdog at the beach bar the staff was good and I have actually not too many complaints about them
Comment from Hotel Management
13 Mar 2024 by Luis Avelar/ General Manager, Hotel Management
Dear BartholomewWe open three restaurants daily, we alternate the closing date so that the staff can rest, the restaurants do not need reservations and are open from 5:30, we are working on a project to fix the general areas and rooms, I am sure they will be to your liking, I apologize for the theft issue, we had no information and until today we have had no reports of sick people for the hot dogs, it would be very useful for us if you could provide us with more information.I look forward to hearing from you, Best regards
