Ratings based on 80 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
There was no shampoo or conditioner refill and no shower cap or cotton balls. Little stuff that usually is provided
by A verified traveler
Posted 6 May 2024
Wonderful oasis tucked into the Romantic Zone/Old Town area. Food is amazing for breakfast and dinner. Service is amazing also. A couple of issues with the door to my room and the toilet flushing that were addressed when brought to their attention. Charming and historical feel with lots of art pieces and beautiful grounds.
Comment from Hotel Management
10 May 2024 by Paula Castaneda, Hotel Management
Thank you for staying with us and for taking the time to share a review. We are glad you enjoyed your visit and happy to know staff were responsive to needs.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 28 Apr 2024
The most peaceful, quaint and historical hotel in Puerto Vallarta. Impeccable service, food and great views.
Comment from Hotel Management
10 May 2024 by Paula Castaneda, Hotel Management
Thank you so much for choosing to stay with us and for taking the time to give us a review. We are glad you enjoyed your visit. I will be sure the staff know their efforts were appreciated.
by A verified traveler
Posted 23 Apr 2024
Peace of heaven on earth ❤️
So incredibly quaint and excellent location in zona romantica.
Comment from Hotel Management
10 May 2024 by Paula Castaneda, Hotel Management
Thank you! Thank you for staying with us and thank you for taking time to share a review. We are happy you enjoyed your visit.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
10 May 2024 by Paula Castaneda, Hotel Management
Thank you for staying with us and for taking a moment to give us a rating. We are glad you had an enjoyable visit.
by A verified traveler
Posted 25 Feb 2024
We didn't want to stay in the resort area because it was so far away from the more authemtican downtown/malecon area. What an awesome place this was! So gorgeous, unique and close to everything. Staff was incredibly nice and accommodating. I would highly recommend the celestial suite! It was a bit more money but being able to come out on the private patio with water fountain overlooking the town was amazing! I felt Safe as well.
Comment from Hotel Management
26 Feb 2024 by Paula Castaneda, Hotel Management
We are delighted that you enjoyed your visit. Thank you for staying with us and for taking the time to give us a review.
by A verified traveler
Posted 17 Feb 2024
Amazing!
Comment from Hotel Management
17 Feb 2024 by Paula Castaneda, Hotel Management
Wonderful! Thank you for staying with us and taking a moment to share. We are always delighted when our guests are happy. Thank you again.
by A verified traveler
Posted 7 Feb 2024
Gorgeous property, amazing views, attentive staff!
Comment from Hotel Management
14 Feb 2024 by Paula Castaneda, Hotel Management
Wonderful! Thank you so much for staying with us and for taking the time to leave us a review and rating. We are delighted you enjoyed your visit. Staff try their best to deliver an enjoyable stay to our guests. I will let them know their efforts were appreciated.
by A verified traveler
Pluses and minuses
Posted 5 Feb 2024 on HotelsWhile I left my thoughts directly with the staff, and while I think this property is incredible, unique, and appealing in many ways, in light of all the accolades in other reviews this far, I thought it might be worthwhile to point out a few things for other potential guests to be aware of. If you are an aged person or have any sort of physical disability at all, be mindful that to leave this property it is near the top of a very steep hill. I would select a room on the ground level, too. Rooms adjacent to a pool area will be loud simply with guests conversations. If you're more of a morning person and like to get to bed earlier, the live music in the dining room didn't end early. It is a very old building filled with religious artifacts and art if that matters to you. I can't speak for all rooms, but our room had a very old mattress that was excruciatingly uncomfortable- for this reason alone I would not return for a stay as we both tossed and turned all night and got a horrible sleep. It was once a pillow top, but the pillow long ago deflated. If I were judging the hotel's value based on the atmosphere, beauty, upkeep and service alone, I would say it's fair. But the horrible mattress and terrible night's sleep (a hotel's ultimate job) was so bad that I couldn't bare to stay there another night. Given the prices of a stay, a quality mattress shouldn't be an issue.
Comment from Hotel Management
14 Feb 2024 by Paula Castaneda, Hotel Management
Thank you for staying with us and for taking the time to give feedback. Guest enjoyment and feedback are highly valued. I love the detail as it gives me specific reasons and issues to be able to address them. Our mattresses are not that old and I also have other mattress toppers to offer. So many people have praises or complaints that it is hard to have a mattress for everyone. But I am so sorry that if you raised your concern my staff did not take steps to make you more comfortable. I assume we had other rooms and beds or a mattress topper to offer you. I will look into it and I thank you again for your sharing. Wishing you smooth travels.
