Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The staff was extremely friendly and helpful, the hotel was nice and the food was good
Comment from Hotel Management
17 May 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Chelsey, Thank you so much for your comments, your opinion it is really important for us. We really hope to see you soon.Kindly,
by A verified traveler
Posted 11 May 2024
Great Hotel for a quiet vacation, it has very Authentic Mexican Charm.
Clean and well looked after, very nice staff, Eric, Ivan, Fransico to name a few.
Comment from Hotel Management
11 May 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Brenda, Thank you so much for your comments, your opinion is very important for us. We would like to have you again with us.Kindly,
by A verified traveler
Posted 3 May 2024
This was cute resort perfect for social media, food and drinks 5/10 since it was buffet style only certain food were good and the drinks were from premade mixes. I loved the fresh stations like eggs any style, pancakes or chilaquiles those were the best. Staff were wonderful we asked for extra towels they were at our room in 5-7min. Short walk from beach area where they had another bar and beach chairs for us.
Comment from Hotel Management
4 May 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Eduardo,We really appreciate your comments. Your opinion is very important for us because we can improve our service.We will keep working hard.We hope to see you back soon.
by A verified traveler
Posted 25 Apr 2024
Staff made the stay for sure! Miriam and Jorge especially :) The beachside and poolside bars and snack bars were awesome. Wish there was wifi in all of the rooms, and the buffet could have used more pico de gallo/guacamole and chip appetizer options. Definitely reserve a night at the a la carte restaurant (the black bean cream soup was the best soup I have potentially ever had) at the host station first thing weekday mornings, that was a wonderful dining experience. Good value for your money and would recommend!
Comment from Hotel Management
30 Apr 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Holly,We really appreciate your kind opinion. We are glad to know that you've enjoyed your stay. We will continue working hard to provide you always the best service. Thank you for your preference.
by A verified traveler
Posted 25 Apr 2024
This was our 5th stay!!! We love their hospitality 😎☀️🌺🌴
Comment from Hotel Management
30 Apr 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Julie Lynn,We are so glad to know that you have been choosing us for too many times.We always will be happy to be your hosts.Kindly,
by A verified traveler
Posted 21 Apr 2024
Good staff. Only problem is not being allowed to bring guests in after 10 PM. Let people have fun!
Comment from Hotel Management
22 Apr 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear José, Thank you for your opinion. Your comments are really important for us, you can make sure that we considered your suggestions.Thank you for your preference.Kindly,
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Janeth Saldaña, Hotel Management
Estimado Ryley:A nombre del personal de Hacienda Buenaventura Hotel & Mexican Charm, le damos las gracias por su evaluación deseamos tenerlo pronto de regreso
by A verified traveler
Posted 17 Apr 2024
First, I can’t express enough how attentive and caring the staff were. The hotel is outdated but very clean and the staff member are the gold of this hotel.(they are truly amazing, BIG THANKS)
This is a good place for Solo travelers and for people who just want to relax by the pool, away from a party scene. The hotel is located close to the port so it’s very convenient for boat tours.
Not recommended if you are looking for a fancy and new facility or if you want to have a nice beach side hotel experience. The hotel is located about 500m away from the beach. You can walk or take a shuttle bus from the hotel.The staff serve drinks there but not the best beach experience.
Comment from Hotel Management
17 Apr 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Ms. Luna,We really appreciate your kind opinion, we are very happy to know that you've enjoyed your stay at our beautiful hacienda and as you mentioned, our staff is the heart and essence of this place.We would be more than happy to see you back soon.Kindly,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Diann, We really appreciate if you would be so kind as to let us know your experience during your stay with us.Best,
by A verified traveler
Posted 8 Apr 2024
Its rustic and charming, the food is disappointing! The staff was amazing!
Comment from Hotel Management
9 Apr 2024 by Janeth Saldaña, Hotel Management
Dear Jake:Thank you for taking the time to evaluate us, we regret not having met your expectations, we will take your comments into account to improve the points you mention.We hope you give us the opportunity to visit us again.Best regards
