Ratings based on 979 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 16 Jun 2024
This place has seen better days. It’s old and tired and you get what you pay for. In the seven days we were there the room was serviced three times at most. I had to ask for clean towels several times.
The furniture in my room was ratty, drawers and doors wouldn’t open or stayed closed. It’s great fun for kids but leaves a lot to be desired for adults. The food was less than second rate.
Comment from Hotel Management
17 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear Laraine Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We deeply regret that your experience did not meet your expectations. We are sorry to hear that you perceived our facilities as dilapidated and that the housekeeping service was not consistent during your stay. This does not reflect the quality standards we strive to maintain. We will review our housekeeping procedures to ensure that they are properly followed and that guests receive clean towels and housekeeping services in a timely manner.We also regret the inconvenience with the furniture in your room and that you experienced problems with drawers and doors. We are working on a renovation plan to improve our facilities and ensure that our furniture is in top condition.While we are pleased to hear that our services were fun for the children, we understand that it is critical that adults enjoy their stay as well. We will review our offerings and services to ensure that they are satisfactory for all our guests.Finally, we regret that the quality of the food was not to your liking. Your feedback will be shared with our kitchen team to be taken into account for the implementation of improvements in our gastronomic offerings.We hope you will give us another opportunity in the future to welcome you and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction. Best regards
by A verified traveler
Posted 14 Jun 2024
Food was great, tons of options, kids pool area was a huge hit with our toddler. The staff was awesome. Beach was great. Room was very clean. Definitely an older hotel but they've done well looking after it.
Comment from Hotel Management
14 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear Stefanie Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you enjoyed the variety of our food, the children's pool area, and that your toddler had a great experience. It is wonderful to know that our staff, room cleanliness and beach also met your expectations.We appreciate your comments about the care we have taken to maintain our facilities. We constantly strive to provide a memorable experience for our guests.We look forward to the pleasure of welcoming you back to provide you with more memorable experiences. Best regards
by A verified traveler
Posted 13 Jun 2024
The food was great but the property needs major renovation and better ac units. Was truly disappointed
Comment from Hotel Management
13 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear Bianca Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you enjoyed our food, but we regret that the facilities and air conditioning units did not meet your expectations.We value your feedback and take it very seriously. We will be actively working on improvements and renovations to ensure that our guests enjoy comfortable and up-to-date facilities. Your comments help us identify priority areas to focus our improvement efforts.We look forward to the opportunity to welcome you back in the future to provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards
by A verified traveler
Posted 9 Jun 2024
Rooms were not the best, their toilets and AC did not work well. Had to move rooms twice with 3 kids( not fun) food quality was horrible not many options for people who can’t have seafood or for children. Drinks were limited at the restaurants and the bar they were okay. Staff was a bit rude sometimes not the friendliest. Location was okay close to airport but 15-20 min to downtown in Taxi.entertainment was horrible only interaction with clients in Spanish never once spoke English. Kids pool area was great but needed more supervision as older kids would not being too safe
Comment from Hotel Management
10 Jun 2024 by Gerencia General Crown Paradise Club, Hotel Management
Dear Sylvia Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret the inconveniences you faced during your stay and apologize for not meeting your expectations.Please receive our sincere apologies for the room changes and that you encountered problems with the bathrooms and air conditioning. We will review our maintenance procedures to ensure that all rooms are in perfect condition for our guests.We are sorry to hear that the gastronomic offerings were not to your liking. We are working on expanding our options to better accommodate the dietary needs of all our guests, including those who do not eat seafood and children.We appreciate your feedback on beverages and will review our options to offer a wider variety in both the restaurants and bar.We apologize if some staff members were less than friendly, this is not representative of our service standards. We will reinforce the training of our staff to ensure a friendly and professional treatment at all times.We are sorry that the entertainment was not to your liking. We are working on offering more inclusive programming that accommodates different languages and preferences.We appreciate your impression about the need for more supervision in the children's area. We will take your comments into consideration to implement improvements in this area.We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards
by A verified traveler
Posted 8 Jun 2024
Where do I start.. this resort is TERRIBLE!! Please save your money. I came with my family of 5 stayed for 6 nights. As soon as you get there their clothes hanging out the balconies. The resort is run down and Needs major upgrades.Our room was dirty had no towels. We tried to call the front office but the phone was as broken the buttons were carved off so we couldn’t dial. The employees were rude out of the 6 days not one day did anyone ask us for drink orders while at the pool. The cater to locals and ignore the tourist. The food at the buffet was ok. Reservations at the restaurants are non existent! We weren’t able to attend not even one night. The pools are old and missing tiles. The kids liked the water park but the water was sooo dirty! It had band aids, hair, particles of god knows what . I will never attend this resort!! Please please save your money! I will be posting on google with pictures of toilets with poop splatter, updated pools, and real life updates pictures of resort!!! Don’t be fooled by the pictures those are old!
Comment from Hotel Management
10 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear Fatima Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We deeply regret that your experience at our resort did not live up to your expectations. Please receive our sincerest apologies for the inconvenience of the cleanliness and lack of towels in your room. This is not acceptable and we will take corrective action with our housekeeping team to ensure this does not happen again.We appreciate you bringing the broken phone to our attention. We will check the phones in the rooms to ensure they are working properly.We regret that you perceived our staff to be ungracious and that you did not receive good service at the pool. We will review our customer service protocols and provide additional training to our team to improve the experience for all our guests.We apologize for the difficulties you faced in making reservations at the specialty restaurants. We will work on improving our reservation system to make it more accessible and efficient for all guests.We take the cleaning and maintenance of our pools very seriously. We will increase the checks and cleaning to ensure that they are kept in top condition.We would like to have the opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear Brenden Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
8 Jun 2024 by General Management Crown Paradise Club , Hotel Management
Dear ShayaanThank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
9 May 2024 by General Management Crown Paradise Club , Hotel Management
Dear Tigran Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A verified traveler
Posted 6 May 2024
No good fruits
Comment from Hotel Management
6 May 2024 by General Management Crown Paradise Club , Hotel Management
Dear Andrey Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your experience with us did not meet your expectations regarding the fruit. The satisfaction of our guests is of utmost importance to us, and we take your comments very seriously.We want to assure you that we will work hard to resolve any food-related issues so that all of our guests enjoy a satisfying dining experience during their stay with us.We hope to have the opportunity to welcome you again in the future to provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by General Management Crown Paradise Club , Hotel Management
Dear Monique Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.
