Ratings based on 1,122 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
by A verified traveler from Bonita
Posted 2 May 2024
Beautiful beach front view. Room comfortable with balcony. Restaurants and bar onsite. Elevator. In front of public bus top and close to a store
by A verified traveler
Posted 27 Apr 2024
Nice view
Grate mixology
by A verified traveler
Posted 20 Apr 2024
Muy limpio y muy amables todos los que trabajan ahí
by A verified traveler
Posted 18 Apr 2024
The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave
by A verified traveler
Posted 13 Apr 2024
The pool was beautiful and the service was friendly.
by A verified traveler
Posted 2 Apr 2024
Refurbished room was ok and most of the staff was nice. The lobby market was convenient. However, very bad experience. Hotel is old (as evidenced by the tiny 2-person elevators). Old uncomfortable bed. Shower either boiling or freezing. Air conditioner inadequate. Sewer smell. Food was awful and made me instantly sick one day after a few bites. Luckily the restroom was nearby. Tiny pool area with not nearly enough loungers and umbrellas. No sand beach as advertised-rock beach with a few small patches of sand. Not worth the price.
by A verified traveler
Posted 1 Apr 2024
This particular room was in need of upgrading and very noisy. Bed was very comfortable.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 30 Mar 2024
