Ratings based on 690 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Some staff really friendly a few not at all. Food wasn't that great.
Comment from Hotel Management
2 May 2024 by ecommerce, Hotel Management
Thank you for your comments, they help us to improve our service.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ecommerce, Hotel Management
Gracias por hospedarse con nosotros, lamentamos que el hotel no haya sido de su agrado.
by A verified traveler
Posted 22 Apr 2024
Disappointing Stay: A Review of Costa Club Punta Arena in Puerto Vallarta
I had a very disappointing stay at Costa Club Punta Arena in Puerto Vallarta. Despite booking a room with a king-size bed, we were initially given a room with a double bed due to unavailability. The air conditioning in the room was also not working, which prompted us to request a new room. Although we were relocated, the hot water in the shower was not functioning. Despite multiple complaints to the reception, the issue was not resolved promptly.
The resort's dining experience was also subpar. While the meals were acceptable, the dining area was constantly plagued by pigeons and other birds, leading to feathers, dust, and bird droppings being blown around. This unsanitary condition resulted in both my partner and me suffering from diarrhea, which we attribute to the contamination from the birds.
Furthermore, the customer service at the resort was lacking. We felt unwelcome and were made to feel as though the issues we experienced were our fault. Overall, I cannot recommend Costa Club Punta Arena to anyone based on my experience.
Comment from Hotel Management
30 Apr 2024 by ecommerce, Hotel Management
Thank you for your comments, I'm scalating them. Kind regards.
by A verified traveler
Posted 21 Apr 2024
Buen lugar, mucha gente y en la habitacion el agua caliente se acababa rapido
Comment from Hotel Management
30 Apr 2024 by ecommerce, Hotel Management
Gracias por sus comentarios.
by A verified traveler
Posted 18 Apr 2024
Esta es mi segunda vez aquí y debo decir que debes comprar sábanas ajustables para las camas tamaño king y tener un área que limite a los niños. Incluso en la piscina encima del restaurante italiano había tantos niños que no había ningún lugar tranquilo para disfrutar del sol.
Comment from Hotel Management
18 Apr 2024 by ecommerce, Hotel Management
Gracias por sus comentarios, nos ayudan a mejorar.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by ecommerce, Hotel Management
Gracias por su preferencia!
by A verified traveler
Posted 13 Apr 2024
All Mexican result so good but only if your Mexican and or with a group
Comment from Hotel Management
15 Apr 2024 by ecommerce, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ecommerce, Hotel Management
Gracias por su preferencia!
by A verified traveler
Posted 3 Apr 2024
Everything was what we expected for our family vacation. Staff were great and helped us out for what ever we needed.
Comment from Hotel Management
12 Apr 2024 by ecommerce, Hotel Management
Thank you for your preference!
by A verified traveler
Posted 2 Apr 2024
Every thing was clean, the staff was friendly,
Comment from Hotel Management
12 Apr 2024 by ecommerce, Hotel Management
Thank you for your preference!
