Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by The Travel Raintree Team, Hotel Management
Dear John,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler from Fultondale
Posted 15 Jun 2024
The best hotel every one is nice
Comment from Hotel Management
18 Jun 2024 by The Travel Raintree Team, Hotel Management
Dear Oscar,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 14 Jun 2024
the staff was great took care of all are concerns
Comment from Hotel Management
18 Jun 2024 by The Travel Raintree Team, Hotel Management
Dear Miguel,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 10 Jun 2024
A tranquil hotel perfect for family stays. All the Staff was great!
Comment from Hotel Management
10 Jun 2024 by The Travel Raintree Team , Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,
by A verified traveler
Posted 10 Jun 2024
I like the Expedia VIP benefits
Comment from Hotel Management
10 Jun 2024 by The Travel Raintree Team , Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 9 Jun 2024
Great!
Comment from Hotel Management
10 Jun 2024 by The Travel Raintree Team , Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,
by A verified traveler from Houston
Posted 7 Jun 2024
Servers would not wait in me at either resturant. I was invisible, after walking out, coming back, attempts at both place, i had to basically jump and and down and almost walk onto kitchen.
Comment from Hotel Management
7 Jun 2024 by The Travel Raintree Team , Hotel Management
We are very sorry that you had that experience, that this is not the quality of service we provide, we greatly appreciate your feedback and will use it to improve our service. Your review has been passed on to ManagementWarm regards,
by A verified traveler
Posted 4 Jun 2024
It was small, quiet and clean, but outdated. The beach was nice. The sales pitch for time shares was tricky and aggressive.
Comment from Hotel Management
4 Jun 2024 by The Travel Raintree Team , Hotel Management
Thank you for taking the time to comment on your stay at Club Regina Puerto Vallarta. Your feedback is important to us, we look forward to your return. Your opinion has been passed on to Management.Warm regards,
by A verified traveler
Posted 2 Jun 2024
The property was probably nice back in the day, Great location with a nice pool, but room smelled like a zoo, birds chirped into our room every night, door had a huge gap to let all sounds in. Just really need to update a few things and it could be really nice again. Should work out with Westin so they can repopen the fence and share the amenities again
Comment from Hotel Management
3 Jun 2024 by The Travel Raintree Team , Hotel Management
Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Warm regards,
by A verified traveler
Posted 31 May 2024
Great hotel. Well
Maintained, friendly staff. Would stay here again.
Comment from Hotel Management
31 May 2024 by The Travel Raintree Team , Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,
