Ratings based on 17 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lack of customer service.
Posted 10 Feb 2024 on HotelsHost was not supportive or understanding. I personally reached out 2 weeks prior to arrival date to inform the owner of a family emergency. Asked owner if I could please get a refund. Owner said no. I requested could I move the date to 1 year later no. Could I move my stay to anytime later due to emergency no. Very disappointing and will share with all of my personal friends this information. It's sad that this owner does not understand empathy of life when things are out of my control. Customer service is gone Hotels.com agents were amazing and really tried to help me solve and they reached out to hotel owner as well. With no luck. Hotels.com was outstanding
Comment from Hotel Management
11 Feb 2024 by Reservaciones, Hotel Management
Your coment helps us improve, the area in charge is already consent about this situation
by A verified traveler
Posted 19 Dec 2023
Great spot!
Comment from Hotel Management
6 Feb 2024 by Reservaciones, Hotel Management
Thank you for sharing, We appreciate your visit
by A verified traveler
Posted 19 Jun 2023
Great space, very comfortable and the rooftop pool has the best view in the city
by A verified traveler
Great spot in PV
Posted 30 May 2023 on HotelsGreat stay, great house, only issue were that we got bitten by bedbugs on the last night.
by A verified traveler
Posted 15 May 2023
Loved this place. The property itself is very beautiful and quiet and has a stunning view of the surrounding neighborhood as well as the ocean. I stayed in the Studio Olivo which was the perfect size for me as a solo traveler and had a large, very comfortable bed, as well as a nice balcony area. Do keep in mind this part of Puerto Vallarta is hilly, and Casa Pancha has a few floors and no elevators, so it may be strenuous on some travelers. Breakfast was simple but tasty and the rooftop pool was very nice. I would stay here again without hesitation.
by A verified traveler
Posted 9 May 2023 on Hotels
by A verified traveler
Posted 27 Mar 2023
We stayed in the room that was called Deluxe Queen room w/no window. I appreciated the lack of window otherwise it would have been really loud. It was still pretty loud (since there was a dance club directly above the hotel) but we were aware of this. They provide ear plugs. The cons of this room are, it’s right off reception which for me was a little uncomfortable. There were very few surfaces to lay stuff out. The bathroom had a open top so anytime one of us had to use the bathroom, for the private stuff, the other had to go out by the pool. Perhaps this wouldn’t bother some people but I like to keep some sounds private. Other than that the location is in the heart of the action and very well maintained.
Comment from Hotel Management
4 May 2023 by Front desk, Hotel Management
We aprecciate your coments, we would like to get the option that you let knows your thoughts when you was here, perhaps you get a diferent room, anyway we will work with your coments. Thanks a Lot.
by A verified traveler
Posted 22 Feb 2023 on Hotels
by A verified traveler
Posted 20 Dec 2022 on Hotels
by A verified traveler
Posted 19 Nov 2022
The front desk/host was not very helpful during our stay and after! They charged my credit card twice for the stay and didn't get back to me after I tried both calling and texting them. I also had some sort of leak with in the bathroom that they were unresponsive with. The only plus side is we were able to check out much later at 3pm without any additional charges which we were grateful for.
