Ratings based on 2,097 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
You can smell sweat from the people who used that bed, plus they are too hard to rest your head on and sleep. For the category that this hotel has, they should use anti-allergic pillows. Also I was really disappointed about the beach accommodations and the tiny and old elevator. The kitchen and the door man staff were very helpful, nice and friendly. Some of the ladies on the front desk and concierge have a little bit of attitude when they have to deal with Spanish visitors. They automatically change the way they talk when they have to deal with people from other countries. I give this resort a 3 star.
by A verified traveler
Posted 11 May 2024
Beautiful resort
by A verified traveler
Posted 10 May 2024
Very nice place to stay for a vacation
Comment from Hotel Management
11 May 2024 by Guest Service, Hotel Management
Dear Ali, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially
by A verified traveler
Posted 10 May 2024
Our stay at the Barcelo PV was wonderful. We stayed in a spacious 2 bedroom family room with 2 bathrooms, which was fantastic. The staff were so friendly everywhere. The service was great. We enjoyed the mexcian food a lot. And our experience at all the restaurants was amazing.
Pool water was warm and the entertainment staff were amazing.
by A verified traveler from Puyallup
Posted 9 May 2024
Not very many restaurant choices - multiple were closed during stay. No real VIP / Premium perks. Staff not very friendly
Comment from Hotel Management
9 May 2024 by Guest Service, Hotel Management
Dear Erin, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially
by A verified traveler from Redwood City
Posted 9 May 2024
A most beautiful resort. Loved the pools and our room
Comment from Hotel Management
9 May 2024 by Guest Service., Hotel Management
Dear Sandra, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards
by A verified traveler from canoa park
Posted 8 May 2024
The staff is kind and helpful. Food need work and some areas look like they need some maintenance. The lady in reception Cassandra R is amazing as well as many others. But she was knowledgeable professional and always willing to help you
Comment from Hotel Management
9 May 2024 by Guest Service., Hotel Management
Dear Claudia, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards
by A verified traveler
Posted 8 May 2024
The staff were extremely friendly and helpful. We had a beautiful partial view of the ocean. The property was clean and there was a variety of food options.
Comment from Hotel Management
8 May 2024 by Guest Service., Hotel Management
Dear Amy, we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Cordially
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Guest Service., Hotel Management
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards
by A verified traveler
Posted 6 May 2024
Pros:
Stayed at this resort April 26-May 3. Overall wonderful property! I will definitely come back here in the future. The staff are great, the customer service is also wonderful. The restaurants on the resort were also great. Except for the seafood one. I expected better food but it wasn’t anything special. The nighttime
Shows were amazing!! And I appreciate the fact that we weren’t scattering around for drinks. There’s always someone to offer you a drink. Adelina was AMAZING and helped out with booking the restaurants and bus transfers. Rooms were also wonderful!! Don’t except a King size bed though even when you click the king size room after booking. We ended up with 2 double size beds and fought hard for the king bed since we had our child sleeping with us.
We walked off the resort to restaurants and convenient stores which was amazing!
Cons
- The pool bar closed at 5:30pm which is ridiculous
- The music turns off the same time the pool bar ended
- We have to return the beach volley ball when the pool bar closed which is also crazy
- The Chinese buffet was not the greatest
- Security told my brother and sister to go to their beds and upstairs to their rooms at 1am and they stood their ground and said no, they will go to bed when they’re ready and they just walked away.
- They had the child day care by the adult section and the pool bar by the child section. The layout isn’t the greatest.
Overall, I’ll be back if I absolutely can’t find something better.
Comment from Hotel Management
7 May 2024 by Guest Service, Hotel Management
Dear Shanice, we first would like to thank you for choosing our Barceló for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds or king bed.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially
