Ratings based on 79 Verified Reviews

3.9 out of 5
87% of guests recommend
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 4 Mar 2024
Laid back and close to things to do and restaurants.
5 out of 5
by A verified traveler

Posted 11 Mar 2020 on Hotels
Friendly and courteous staff, smiles. Nice, safe location. Beds comfortable. Very nice!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Jan 2020
4 out of 5
by A verified traveler

Nice pool area & great service

Posted 27 Dec 2019 on Hotels
Nice pool area and great service. Decent food in the restaurant. Recommend the hotel if you visit Puerto Princessa.
3 out of 5
by A verified traveler

One Manalo

Posted 12 Dec 2019 on Hotels
Friendly courteous staff. Nice gym & pool. Airport transport not reliable, 30 minutes late. Included breakfast buffet need some improvement ( cooked foods not warm & selection limited). Bath towels are very old & worn out, almost rags. Shower in bathroom has poor design ( prone to flooding bathroom floor since shower door don’t fully shut & shower floor has no barrier with bathroom floor).
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Nov 2019
4 out of 5
by A verified traveler

Good location

Posted 14 Oct 2019 on Hotels
Was only here one night prior to heading to ElNido. Convenient to airport & other restaurants, bed was comfy. Pool looked nice but didn’t have time to enjoy it. Airport transport provided
Comment from Hotel Management
17 Oct 2019 by Ms. Tin, Hotel Management
Dear Sir / Ma’am, Warm greetings! Thank you for patronizing One Manalo Place hotel and taking time to leave your feedback and share your experience with us, we are delighted to hear that you value the efforts we have put toward creating a convenient environment for you. Thank you once again for your stay and looking forward welcoming you back to One Manalo Place. See you again Sir and Ma’am. One Manalo Place
3 out of 5
by A verified traveler

Bed bugs and drainage issues

Posted 19 Jun 2019 on Hotels
I was bitten by bed bugs! The bathroom was not cleaned properly. Water in shower was not draining properly that it flows out to toilet area.
Comment from Hotel Management
29 Jul 2019 by MS. TIN, Hotel Management
Dear Ma’am/Sir, Warm greetings! Sorry for our late reply and thank you for the reviews, we would like to apologize for what happened in your stay that our establishment did not meet your expectations or the standard of customer service that you want us to be. We genuinely regret the inconvenience caused to you. Please be assured that your complaint will be considered and as inspiration to us to enhance our customer service. Thank you so much & Have a nice day ahead! One Manalo Place Hotel
3 out of 5
by A verified traveler from Minnesota

Posted 13 Jun 2019
The breakfast wasn't bad at all. There weren't many people staying at the hotel so it was quiet, but the rooms left much to be desired. Don't be fooled by the pictures, my room looked like a college dorm room.
Comment from Hotel Management
29 Jul 2019 by MS. TIN, Hotel Management
Dear Ma’am/Sir, Warm greetings! Sorry for our late reply and thank you for the reviews, we would like to apologize for what happened in your stay that our establishment did not meet your expectations or the standard of customer service that you want us to be. We genuinely regret the inconvenience caused to you. Please be assured that your complaint will be considered and as inspiration to us to enhance our customer service. Thank you so much & Have a nice day ahead! One Manalo Place Hotel
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Apr 2019
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