Ratings based on 31 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2023
Likes: The room was impeccably clean (the floor was so shiny it seems like you could eat off it), very clean bathroom, strong AC, good wifi, and the owners were so nice and gracious and helpful. They do an airport pick-up and they help book tours and the shuttles. They bring breakfast to you so you can dine on your private patio.
One small quibble was the hot water supply. Because the heater is solar there is plenty of hot water during the daylight hours. Not so much at night or early morning. But this being a tropical country, even the cold shower wasn't really all that cold. Not a deal-breaker for me.
I would stay here again.
Comment from Hotel Management
10 Dec 2023 by Fely, Hotel Management
Hi Luis,thank you so much for staying with us. We are very grateful for your kind review and recommendation. Also, we are hoping to see you again.Thank you,Golden Pension House
by A verified traveler
Posted 26 Oct 2023
Hosts were very helpful and pleasant. Very nice couple. Wi-Fi was excellent. Very clean, spacious and functional. Balcony where we ate breakfast had a good vibe with the garden view and morning sun. Overall, we were glad to have stayed there and we’ll stay again and for sure to tell friends and family about how wonderful this place was. Transfer to the airport was a good deal.
Comment from Hotel Management
26 Oct 2023 by Fely, Hotel Management
Hi Artemio, Thank you so much for staying with us.Your kind review and recommendation is greatly appreciated. We hope to see you again soon.Thank you,Golden Pension House
by A verified traveler
Hidden Treasure
Posted 2 Sep 2023 on HotelsThe Golden Pension House is a hidden gem! It is in a nondescript neighborhood but close to the airport and shops and restaurants and the property itself is secure, nicely appointed and VERY clean and up-to-date. This was our first stay in the Philippines that was well-lit and provided adequate towel racks. We loved that it had a fridge an a kitchen sink and pot to boil water. The hosts were very friendly and helpful. We especially appreciated the free pick-up from the airiport and when we offered a tip, the driver refused, saying it's okay; it's free! Breakfast was made to order and delivered promptly at the requested time and there was a nice, clean little table on the front patio where we were able to enjoy eating it. Our host offered and booked for us a shared van transport to El Nido for a reasonable price and they picked us up right there at the property. Not the fault of the hosts, but the van ride was very crowded, everyone's luggage barely fit and the driver drove VERY fast and recklessly. It was a harrowing trip and the drive made two stops that seemed excessively long. Again, this was an issue with the van company, not the property or the hosts. The only issue was that the beds were hard and although sheets were provided, we could have used a blanket as well. Overall, a very comfortable and pleasant place to stay! We would definitely stay again.
Comment from Hotel Management
2 Sep 2023 by Fely, Hotel Management
To our dear guest,thank you so much for staying with us.Your valuable feedback and recommendation is greatly appreciated. We are hoping to see you again.Thank you,Golden Pension House
by A verified traveler
Good no frills hotel short on some aspects
Posted 10 Jul 2023 on HotelsThis is a 4 star review for a very short overnight stay.
Room: comfortable bed with strong air conditioning. Working fridge. Bathroom did not have any soap at all, only shampoo(?). This costs pennies and is expected at all times in hotel. There was no water bottle provided in the room which is a first for our stays in Southeast Asia. The room was spotless. With just a bit of improvement on stocking the room to a five star standard this hotel will be five stars at its price point.
Service: such amazing service I almost rate five stars despite the lackings in the room. The airport pickup was prompt and very appreciated. My partner forgot his passport on the plane and they were so kind to drive him back in a panic so that he could get it back before our early next day departure. The breakfast is delicious including sausage, rice, bread, and eggs. The coffee is instant but I thought it was some of the best instant coffee I’ve ever had.
They organized a transfer to El Nido for us and it was a good price but I had a problem as I am incredibly tall and we were the last to arrive to the pickup point and had the worst seats in the front middle next to the driver. All of this despite leaving at 7:50 when we were told it was at 8-9am the night before. I think the hotel should help its guests arrive early enough to get good seats, and when they receive commission on a booking, it should be done so that their guests can be comfortable and arrive on time for good seats.
Comment from Hotel Management
11 Jul 2023 by Fely, Hotel Management
Hi Jacob,We’re grateful for your overnight stay at our place,the Golden Pension House.Your review of our Pension House is also appreciated.We’re sorry for any inconvenience during your stay at our place.With regards to the issue of the water bottle, we usually provide free bottle water on arrival of each our guests and daily breakfast.Bar Soaps,we provide per request,since almost all of our guests don’t use it.El Nido transfers,we assist with booking per request of our guests and if they have any specific requests.We don’t have control of the transportation arrival time and route.We convey to our guests the time line they provided.Sometimes they will arrive early than the time provided or late since they go around to pick up all the passengers.
by A verified traveler
Posted 21 Jun 2023 on Hotels
Oh what can I say. It’s an excellent place to stay. The cleanliness and the food is superb. They’ll even ask you how do you like the eggs cooked. You can tell them what time do you want your breakfast, they will bring it up to your room complete with coffee and hot thermos. It’s being run by a family, they picked us up from the airport for free with their new SUV. I’m sure they can drop you off too. In our case we travelled onwards El Nido. Our transport was also arranged by them, PHP600 per head, a shared van that dropped us too all the way to our ElNido hotel door. The couple arranged all our Puerto Princesa tours in our case we went to the most popular tour, Underground cave river tour and firefly watching. All meals are included on this tours. This couple is very kind. Just ask whatever you need, they’ll help you find it. I can’t wait to return again.
Comment from Hotel Management
22 Jun 2023 by Fely, Hotel Management
Hi Arnold,Thank you so much for staying with us.We’re grateful for your kind review.Hope to see you again soon.Thank you,Golden Pension House
by A verified traveler
Wonderful
Posted 17 May 2023 on HotelsThe service was beyond expectation. They will help you to book any tour you prefer and they will pick and drop you off at the airport. The place is very clean too.
Comment from Hotel Management
17 May 2023 by Fely, Hotel Management
To our anonymous guests,Thank you so much for staying with us.Your kind review is highly appreciated.We’re hoping to see you again soon.Thank you,Golden Pension House
by A verified traveler
Posted 25 Apr 2023 on Hotels
Comment from Hotel Management
26 Apr 2023 by Fely, Hotel Management
To our anonymous guests,Thank you so much for staying with us. Your kind review is highly appreciated.Thank you,Golden Pension House
by A verified traveler
Posted 14 Apr 2023
The place is clean and relaxing.The owner is very humble & accomodating. SHE SET UP OUR TOUR AND OTHER REQUESTS.BREAKFAST IS ADJUSTED TO OUR TIME OF TOUR.Transfer to and from the airport is free.Overall money worth & value stay Will definitely go back here and even recommend it to others.
Comment from Hotel Management
14 Apr 2023 by Fely, Hotel Management
Hi Maria Victoria,Thank you so much for staying with us.We’re delighted that you had a pleasant experience during your stay with us.Your kind review and recommendation is highly appreciated.Hoping to see you again soon.Thank you,Golden Pension House
by A verified traveler
Posted 9 Apr 2023
staff are good and helpful. place is good and clean.
Comment from Hotel Management
10 Apr 2023 by Fely, Hotel Management
Hi Maria Victoria,Thank you so much for staying with us.Your kind review is highly appreciated.See you again soon.Thank you,Golden Pension House
by A verified traveler
Posted 19 Mar 2023
The rooms are very spacious and you get breakfast in the morning. Its a short walk down the alleyway to the main street and there are tons of restaurants nearby. They also will pick you up or take you too the airport which is super helpful. Would definitely stay here again.
Comment from Hotel Management
19 Mar 2023 by Fely, Hotel Management
Hi Fiona,Thank you so much for staying with us.Your positive feedback and kind review is highly appreciated.We’re hoping to see you again soon.Thank you,Golden Pension House
