Ratings based on 41 Verified Reviews
4.5 Room cleanliness
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Bad services
Comment from Hotel Management
11 May 2024 by Cynthia/Heysha, Hotel Management
We are very sorry for what happened during the days you were at our property, our most sincere apologies, we will take your comments into account to improve our services, thank you very much
by A verified traveler
Posted 27 Apr 2024
Beautiful and clean friendly services
Comment from Hotel Management
4 May 2024 by Cynthia/Heysha, Hotel Management
Thank you very much for expressing how you felt in our property, we are very grateful for your comment and that you have chosen us as your vacation spot, we hope to see you next time in this and any of our Xeliter properties.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Cynthia/Heysha, Hotel Management
Good morning sr. Thank you so much for leaving us your wonderful review, it means a lot to us, we hope to have you back very soon
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
6 May 2024 by Xeliter, Hotel Management
We are very happy to be part of your experiences, these comments help us grow, thank you very much and we look forward to seeing you again.
by A verified traveler from Hollywood
Posted 2 Apr 2024
Like the golfing and excersice options.
Comment from Hotel Management
3 Apr 2024 by Xeliter, Hotel Management
Thank you for your comment!
by A verified traveler
Posted 23 Feb 2024
by A verified traveler
Posted 18 Feb 2024
The property is clean and beautiful. The staff is super friendly and helpful, but if you know Spanish it helps even more for smoother communication. I wish we could stay for longer. The villa was big and had washer, dryer and other utensils. They also have a private pool, would definitely recommend this place to more people. It’s also convenient to go to many places from here. Only one thing was - wish they had more restaurants and included breakfast in the package. Overall it was great!
Comment from Hotel Management
22 Feb 2024 by Xeliter, Hotel Management
Nos alegra escucuchar su opinion y la tomaremos en cuenta,Gracias!
by A verified traveler
Posted 15 Feb 2024
I wrote the property on the first day and still never received a response. Was told upon check in that I had to pay electricity separately, all items (plates, cups, forks, knives, pots, pans, etc) in the kitchen were dirty (I took pics), cockroaches in the apt and bed, ants all over the bathroom and kitchen, smashed mosquitos (multiple) on the ceiling (I took pics). Electricity went out at least 3x a day including the hot water while showering. I would never stay here again especially when there are much better places like Viva or Emotions in the same complex that never have these issues. The woman at check in was rude and the one at check out just asked why I didn’t notify them and when I told her I did and no one responded, she said I wrote the wrong number which was the only number provided to me. The overall attitude was “oh well”. We left and went to Emotions
Comment from Hotel Management
3 Apr 2024 by Xeliter, Hotel Management
Thank you very much for your comment.Our staff was always attentive during your stay, with regard to dirty things, we took you to the room to show us and it turned out that everything was in excellent condition.
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
3 Apr 2024 by Xeliter, Hotel Management
Thank you for your comment!
by A verified traveler
Posted 28 Jan 2024
Upon arrival I was asked to pay additional fees for cleaning the apartment/villa when Expedia had already charged many extra fees and charges. I was thinking of investing in this complex but this experience definitely left a sour taste in my mouth. Promoters need to be clear of all the costs at the time of the reservation.
