Ratings based on 996 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
This hotel was a wonderfull expierence it has a lot of places to visit like for example the pool, the beach and more.
Comment from Hotel Management
7 Jun 2024 by Madeline, Hotel Management
Dear Helaine,Thank you so much for your kind review.I feel happy to know that you enjoyed your stay with us.We hope to see you soon again.Best,
by A verified traveler from Ocoee
Posted 4 Jun 2024
We had a terrible experience beginning with the assigned room, first the shower made a mess spilling water all over the bathroom, then we’d been changed to a second room where the AC didn’t work more than a regular fan, we were changed to other room again. Well the issues continued with the shower, next door guest yelling that you can hear in your room, for the last night our bathroom experienced a ceiling filtration and the bathroom was flooded. We also experienced lot of cockroaches . The drinks are poor in quality also the food and limited menu in the buffet. Most of the staff are very friendly and helpful but this property needs improvement quickly or should be closed due to the low quality in all areas.
Comment from Hotel Management
6 Jun 2024 by Madeline, Hotel Management
Dear José,We so much appreciate you taking the time to share this review about your stay at Marien Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay.Sincerely,
by A verified traveler
Posted 3 Jun 2024
Not sure if it was due to rain, but resort was mostly deserted.
Comment from Hotel Management
6 Jun 2024 by Madeline, Hotel Management
Dear Johanna,We hope you are doing great!Thank you for your comment; your opinion is very important to us.Best,
by A verified traveler
Posted 3 Jun 2024
Difficulty breathing in my room due to mole
Comment from Hotel Management
6 Jun 2024 by Madeline, Hotel Management
Dear Berzan,Thanks for his valuable opinion.We will inform the person responsible for said area to monitor the location.Best,
by A verified traveler
Posted 29 May 2024
Necesita más variedad de comida, el staff muy amable ambiente normal
Comment from Hotel Management
6 Jun 2024 by Madeline, Hotel Management
Estimada Emelin,Gracias por sus observaciones; su opinion es muy valiosa para nosotros, ya esta nos permite mejora cualquier deficiencia que pudiéramos tener.Reciba usted nuestra mas sinceras disculpas.Saludos,
by A verified traveler
Posted 28 May 2024
For me the property was acceptable I was pleased for the money that I paid for it
Comment from Hotel Management
29 May 2024 by Marlys Ramos, Hotel Management
Dear Winslow:Please receive the warmest greetings from Marien Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. Regards.
by A verified traveler
Posted 26 May 2024
Entertainment good be longer
Comment from Hotel Management
27 May 2024 by Marlys Ramos, Hotel Management
Dear Michelle:Thank you for choosing Marien Puerto Plata for your recent vacation and provide us your honest feedback.Regards.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Marlys Ramos, Hotel Management
Estimada Rachel:Gracias por elegir Marien Puerto Plata y compartirnos su valoración. Saludos.
by A verified traveler
Posted 23 May 2024
Me tuvieron que cambiar de habitación dos veces
En verdad ese hotel no está en condiciones
Las habitaciones tienen mucha humedad
Los techos en muy mal estado , no llega el internet a la habitación, tuve que espera de un día para otro para cambiar de habitación y después por la misma himdad cambiarme a otra . Fue horrible en verdad , la comida el buffet lo que vi es lo mismo , el restaurante un calor terrible sin ventilación . Yo en particular no lo recomiendo
Comment from Hotel Management
24 May 2024 by Marlys Ramos, Hotel Management
Estimada Johanna:Le agradecemos mucho que se tome el tiempo para compartir esta opinión sobre su estancia en Marien Puerto Plata. La retroalimentación de los huéspedes es vital, para que podamos proporcionar el mejor servicio que podamos, por lo tanto, hemos tomado nota de cada asunto que tenía y esta información se transmitirá al gerente involucrado para una revisión adicional, como la satisfacción de los huéspedes es nuestra máxima prioridad y lamentamos que nos quedamos cortos durante su estancia.Saludos.
by A verified traveler
Posted 22 May 2024
tenia mas de 20 anos sin ir a puerto plata y pense que como escuchaba se habia recuperado pero realmente mi experiencia en relacion al hotel playa show y habitacion fue buena pero no puedo decir lo mismo de la comida podrian tener mas variedad de carnes ya que nadie sale a comer spaguetis de su casa la piscina se ve bien pero no se porque no tiene ni una sombra en ningun sitio y de verdad que con el sol que hace y el calor actul es xasi imposible disfrutarla no todos somos extranjeros que queremos achichararnos, el staff se ve desanimado y poco entusiamo se siente no se si es por las condiciones de como trabajan o que sera
me encantaba puerto plata pero para pagar 250 dollares la noche definitivamente pago un poco mas en punta cana
Comment from Hotel Management
23 May 2024 by Marlys Ramos, Hotel Management
Estima Emilse:Gracias por su opinión. Lamentamos sobremanera no haber llenado sus expectativas, ya que nos esforzamos para brindar un servicio excepcional a todos nuestros huéspedes sin distinción. En nombre de la Gerencia y todo el personal, esperamos pueda aceptar nuestras más sinceras disculpas por cualquier deficiencia al momento de servirle. Saludos.
