Ratings based on 937 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The food is average, they need to improve it, besides that; everything good and price related.
by A verified traveler
Posted 17 Jun 2024
My room was excellent it was the swim out room had hot water which was perfect. I have no complains. Buffet and restaurant was good. Staff was polite and attentive to my needs and entertainment. Definitely would stay here again
by A verified traveler
Posted 16 Jun 2024
Overall service outstanding. Like the hotel.
To improvement needs to review their maintenance department responsiveness. Needs to fix air conditioners in Coffee Shop. In our room found leaks from the ceiling, the closet couldn’t be used.
by A verified traveler
Posted 12 Jun 2024
NICE STAFF CLEAN LOVE THE PLACE
Comment from Hotel Management
13 Jun 2024 by Ada, Hotel Management
Hola Sra. AdaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Una vez mas , gracias por su comentario. Un saludo cordial ,Rosa VasquezGerente de Guest Service.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Jose, Hotel Management
Hello Mr. JoseThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely,Rosa VasquezGuest Service Manager
by A verified traveler from New York
Posted 3 Jun 2024
Where do I start. The property looks run down thou the reception area was nice enough. But our room was horrible the shower was broken and clogged, and the water came out to wet the whole bathroom floor so much so that we ended up using a towel. There was no door to the actual bathroom just on the stalls so the smell of whoever was in the bathroom came out to the room. We were 3. Then we try to make a reservation at one of the restaurantes and we are told that there are 3 but because of a holiday and low occupancy there was only 1 open, and it was completely booked. The food at the buffet was not adequate so we went elsewhere to eat. And to put the cherry on top my niece had to purchase a pina-colada (which i have never had to do in ANY other all inclusive hotel, and I have been to many many of them) there was an issue with and that the receipt didn't print so they take her card for like 20 minutes and disappear with it and when they finally came back they charged her twice. We were there only 1 night and 2 days later we are still waiting for the re-imbursement. Don't waste your money it was a total let down and a dive the only thing good was the beautiful beach.
Comment from Hotel Management
4 Jun 2024 by Belinda, Hotel Management
Hello Mr / Hello MrsThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager
by A verified traveler
Posted 3 Jun 2024
Very good
Comment from Hotel Management
3 Jun 2024 by Ramona , Hotel Management
Hello Mrs. RamonaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Alexander, Hotel Management
Hola Sr. AlexanderMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Rosa VasquezGerente de Guest Service.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Camile, Hotel Management
Hello Mrs. CamileThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager
by A verified traveler
Posted 26 May 2024
Young man at the reception, his name is (Manacé) was very unpleasant. He didn’t show any joy or enthusiasm to receiving tourists. All of the opposite, his face was angry and uncomfortable. Most of the stuff except for him was very pleasant and showed great customer service skills.
Comment from Hotel Management
26 May 2024 by Francisco, Hotel Management
Hello Mr. franciscoThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager
