Ratings based on 2,545 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Property was very nice but maintenance seems to be slipping a little. Lazy river under bridge areas has knocked out holes in tiles. Buildings near lobby across from coffee shop has huge dirty windows with finger writing on them. Dinner menu has shrunk in selection and proportion. Food is still delicious. Some favorite drinks are no longer part of happy hour. Over all our stay was fabulous despite these things but us repeat visitors do notice. The pools are not being heated as well as previously.
Comment from Hotel Management
17 May 2024 by Yadira H, Hotel Management
Thank you Jan for sharing your comments, we really appreciate you taking the time to express your experience at our resort.We will forward your comments to the appropriate department to ensure a better experience in the future, our guests are our most valuable priority.we hope you come back soon!
by A verified traveler
Posted 16 May 2024
Everything was Perfect
Comment from Hotel Management
17 May 2024 by Yadira H, Hotel Management
Thank you Josue for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!
by A verified traveler
Posted 8 May 2024
Very nice place to stay!
Comment from Hotel Management
9 May 2024 by Yadira H, Hotel Management
Thank youSonia for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!
by A verified traveler
Posted 6 May 2024
Loved the place! It was clean. Staff were friendly and responsive. It’s a great place to get away from the big city and fast life.
Comment from Hotel Management
7 May 2024 by Yadira H, Hotel Management
Thank you Christina for your lovely review! Your positive feedback is truly appreciated, and we're delighted that you thoroughly enjoyed your trip, we hope to have the pleasure of welcoming you back to our resort for another amazing experience in the future!
by A verified traveler
Posted 2 May 2024
Family friendly
Comment from Hotel Management
3 May 2024 by Yadira H, Hotel Management
Thank you Raul for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!
by A verified traveler
Posted 2 May 2024
Great property. The check in process takes entirely too long.
Comment from Hotel Management
3 May 2024 by Yadira H, Hotel Management
Thank you Princess for sharing your comments, we really appreciate you taking the time to express your experience at our resort.We will forward your comments to the appropriate department to ensure a better experience in the future, our guests are our most valuable priority.we hope you come back soon!
by A verified traveler
Posted 30 Apr 2024
Great views, clean , quiet excellent
Comment from Hotel Management
1 May 2024 by Yadira H, Hotel Management
Thank you Guillermo for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Yadira H, Hotel Management
Thank you Liliana for rating us. We hope you will visit us again soon!
by A verified traveler
Posted 25 Apr 2024
Beautiful views
Comment from Hotel Management
26 Apr 2024 by Yadira H, Hotel Management
Thank you Ruben for your lovely review! Your positive feedback is truly appreciated, and we're delighted that you thoroughly enjoyed your trip, we hope to have the pleasure of welcoming you back to our resort for another amazing experience in the future!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
13 May 2024 by Yadira H, Hotel Management
Thank you Ignacio for sending your rating, we appreciate it!
