Ratings based on 1,041 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
Fabulous service! Beautiful clean resort. Great deep sea fishing but make sure it’s not too choppy or take Dramamine!
Comment from Hotel Management
13 May 2024 by Dear Mrs. Vazquez, , Hotel Management
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification as well as in your kind comments that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.
by A verified traveler
Posted 8 May 2024
Options on restaurants.
Comment from Hotel Management
8 May 2024 by Dear Juan José,, Hotel Management
Thank you very much for qualifying our resort through this platform.We are glad to determine in this review that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.
by A verified traveler
Posted 7 May 2024
It was safe with many amenities and restaurants. We really enjoyed our time here!
Comment from Hotel Management
8 May 2024 by Dear Mr. Daniel , Hotel Management
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify in your comments that you had a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.
by A verified traveler
Posted 7 May 2024
Un excelente servicio al cliente, especialmente de Fernando el de la cocina en el restaurante Alambra, muy atento y servicial. Muy buen servicio en general y muy bueno el hotel
Comment from Hotel Management
8 May 2024 by Estimada Hany, , Hotel Management
Es un gran placer tener la oportunidad de recibir y leer sus amables comentarios por medio esta plataforma.Estamos más que felices de conocer a través de sus comentarios que nuestras instalaciones y el servicio de nuestro personal cumplieron y superaron todas sus expectativas.Para todos los integrantes de Ventus at Marina El Cid, será un privilegio tener otra oportunidad de darle la bienvenida nuevamente en el futuro.Sinceramente,El Cid Resorts.
by A verified traveler
Posted 6 May 2024
Beautiful property, clean and amazing from the moment at check in -- all the staff were so nice and very accommodating and willing and ensuring you were looked after even at the pools -- Really loved Jason the Server at Breakfast in the Italian, French Restaurants & Lunch at Dolores. I would definitely return to this resort. The on-site coffee shop was awesome with too many tempting desserts and best hot and iced coffees, what a treat! The only small complaint, if I had to say anything, beach is fine but wish it was bigger. The seaweed was only an issue after big windy storm then cleanup was quick & efficient by staff. Trip was at end of April 2024.
Comment from Hotel Management
6 May 2024 by Dear Joyce, , Hotel Management
I would like to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience where the service provided by our team, especially Jasons care exceeded your expectations On the other hand, we can assure you we have not lowered our guard and we continue working on the improvements that the past hurricanes, weather changes, as well as, the arrival of seaweed, have caused our seashore. Intending to be able to offer the service that has distinguished our resort.We look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 6 May 2024
The staff and property were great. They are considerate in catering for the needs of families with lovely daily evening family entertainment.
Lots of restaurants to choose from but for Vegans, Kosher and Halal, their needs are not even considered. More than 5 restaurants and not even thinking about a huge market share.
The free tours are an absolute waste of time and energy. The tour company a few days ago was only serving water to extremely limited guests on the bus while others were dying from thirst. The temperature was high and air-condition was merely on, people at the back rows near the toilet were not able to breathe.
The beach front was not clean so we spend all our time just in the pool.
Comment from Hotel Management
10 May 2024 by Dear Majied, Hotel Management
Thank you very much for sharing your evaluation of our facilities.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
by A verified traveler
Posted 5 May 2024
Beautiful properties and amenities. Concierge was knowledgeable, efficient, and courteous.
Butler service was good, but needs to be improved in punctuality!
Comment from Hotel Management
10 May 2024 by Dear Mr. Howard, , Hotel Management
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Estimada Sra. Sandoval,, Hotel Management
Muchísimas gracias por tomar parte de su tiempo y compartir su reciente experiencia en nuestras instalaciones.Nos llena de alegría el concluir que esta visita ha sido una maravillosa experiencia para usted, amigos y familia donde la atención y servicio brindado por nuestro equipo ha superado sus expectativas.Esperamos que su regreso a esta su casa, sea muy pronto.Cordialmente, El Cid Resorts.
by A verified traveler
Posted 5 May 2024
Not toddler friendly. The Expedia description page has a playground for kids. There is non in reality. So if you travel with a toddler it might be not the best choice. They have 2 shallow pools and one slider for little ones. Kids club and activities are for kids starting from age 4. And kids before age 4 can’t enjoy kids club even under parent supervision. Of course pool was fun but my son wanted to explore and climb and do regular toddler things. If you travel with kids age 4 and up you’ll have a blast!
Comment from Hotel Management
10 May 2024 by Dear Mrs. Julia, , Hotel Management
Thank you very much for taking part of your time to share your review with us based on this stay.We are very sorry to hear about the situation that occurred during your stay and we do apologize for the disturbances that occurred regarding your feedback we would like to share with you that for security reasons was necessary to deinstall the playground and preserve the safety of our little guests, however, you canbe certain we are working on the improvements of this area of our service.It will be a pleasure to have the opportunity to serve you and your family again in the future.Cordially, El Cid Resorts.
