Ratings based on 731 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Wonderful place
Comment from Hotel Management
14 Jun 2024 by Guest Service Relations, Hotel Management
Thank you for your comments, we hope to have you back soon.
by A verified traveler from Dallas
Posted 13 Jun 2024
Gorgeous resort. Friendly staff. Rooms were spacious and well kept. Food was tasty. Drinks were perfect.
Comment from Hotel Management
14 Jun 2024 by Guest Service Relations, Hotel Management
Thank you for your comments, we hope to have you back soon.
by A verified traveler
Posted 13 Jun 2024
Amazing vacation spot for families. Not good for honeymoon or romance, but definitely great if you have kids. Food isn't great, but the amenities more than makeup for it.
Comment from Hotel Management
14 Jun 2024 by Jonathan Puc, Hotel Management
Dear Anaelisa,Thank you so much for choosing to stay with us! We are thrilled to hear that you had a wonderful time during your visit. Your kind words and positive feedback mean the world to us. We hope to welcome you back soon for another fantastic stay.Warm regards,
by A verified traveler
Posted 13 Jun 2024
I just loved everything about it.
Comment from Hotel Management
13 Jun 2024 by Jonathan Puc, Hotel Management
Dear Guadalupe,Thank you so much for choosing to stay with us! We are thrilled to hear that you had a wonderful time during your visit. Your kind words and positive feedback mean the world to us. We hope to welcome you back soon for another fantastic stay.Warm regards,
by A verified traveler
Posted 13 Jun 2024
This property lacks custom service and ADA accommodations. My husband cut his toe pretty bad at the pool on one of the white filters that run along the edge of the pool. Medical came to assist because his bleeding was out of control but they bandaged his toe. My husband was unable to walk and they had to take him to the room in a wheelchair. When I called and asked guest services (Krystal) if they can provide us with a wheelchair or crutches so my husband can get around the property for dinner, they said they did not have one to loan and I had to rent one. That was ridiculous !!! I asked for them to at least have someone pick up my husband in a wheelchair to take us to our dinner reservation. I had to fight with them for a while until they are agreed to do that. After our dinner, we asked the waiter to call them back so they can take us back to the room. After waiting 30 minutes, we left and my husband limped back to the room. By the time we got to the hotel room, my husbands foot was swollen and his toe was profusely bleeding again. Good thing it was our last night there so my husband didn’t have to hop around for the rest of our vacation. The water park is great, lacks activities for kids around the pool area and they need music playing at the pools. And to say the least, customer service was horrible. And For that reason , I will not recommend to anyone or return.
Comment from Hotel Management
13 Jun 2024 by Javier Chuc, Hotel Management
Hello Dear Ricardo, "Thank you for sharing your feedback with us. We're genuinely sorry to hear that your experience fell short of expectations during your stay. We're committed to providing exceptional service and experiences for all our guests, and it's disappointing to learn that we missed the mark in your case. Your comments will be taken seriously as we strive to improve and ensure that future guests have a more positive experience.Sincerly : Javier Chuc
by A verified traveler
Posted 12 Jun 2024
The property was very beautiful. Staff in the check in area, buffet and drink were very courteous. The staff in the spa were rude and during checkin we were given vouchers to use at the spa and when we get to the spa they did not validate the offers.
Comment from Hotel Management
12 Jun 2024 by Javier Chuc, Hotel Management
Hello, Dear Carlos thank you, for taking time to score your staying with us, and we sorry to seeyour holidays were not perfect, and please we are taking note, in order to pass this important information to the people in charge of every departament,in order we can get better, we hope in the future you can give us a seconds chance to be part of your holidays,and we want to wish you the best of lucks now that you are back at home.Sincerly the expedia champion: Javier Chuc
by A verified traveler
Posted 11 Jun 2024
The room was great and very clean. The pools are excellent and lots for the kids to do.
No early check inn possible so don’t get your hopes up when they tell you we may get you in sooner.
On arrival they try to sell you all types of stuff and they were very pushy to the point that it ruined my first day.
When dinning outside of buffet service was good.
When dinning inside of buffet and when at pool side service was very poor.
Overall I would rate this resort 7/10.
Comment from Hotel Management
11 Jun 2024 by Jonathan Puc, Hotel Management
Dear Neil,We extend our sincerest gratitude for choosing to stay with us during your recent visit to Royalton Splash. It was an absolute pleasure hosting you, and we are thrilled to hear that your experience exceeded your expectations.Your kind words about our hotel and our team truly warm our hearts. We strive to provide each guest with an unforgettable stay, and knowing that we succeeded in your case is incredibly rewarding.Regards,
by A verified traveler
Posted 11 Jun 2024
Great variety of dining and entertainment options. Evening shows were excellent.
Comment from Hotel Management
11 Jun 2024 by Jonathan Puc, Hotel Management
Dear Mark,Thank you for choosing to stay with us at [Hotel Name]. We're thrilled to hear that you had such a fantastic experience during your time here. Your kind words mean the world to us!We're delighted that you enjoyed our accommodations and the service provided by our team. Your satisfaction is our top priority, and we're grateful for your recommendation.We hope to welcome you back soon for another exceptional stay!Best regards,
by A verified traveler
Posted 10 Jun 2024
The bars was cheap on drinks and the food was terrible.
Comment from Hotel Management
10 Jun 2024 by Javier Chuc, Hotel Management
Dear Johnathan,We're truly sorry for the disappointment you experienced during your recent stay. Your satisfaction means everything to us, and we're taking immediate steps to address the issues you encountered. Please give us another chance to make it right on your next visit.Sincerely,
by A verified traveler
Posted 10 Jun 2024
Great for families with kids
Comment from Hotel Management
10 Jun 2024 by Javier Chuc, Hotel Management
Dear Simon,Hope this message finds you well. We appreciate your feedback, it helps us to improve our service.Regards
