Ratings based on 1,441 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Excellent Service.
by A verified traveler
Posted 18 Jun 2024
From the moment we arrived Leylan made us feel like we were family. She went above and beyond to make my 60th birthday perfect!!! EXCELLENT EXPERIENCE!!! This was our 3rd time to this property and looking forward to our 4th trip in 2025
by A verified traveler
Posted 18 Jun 2024
We were impressed as soon as we drove up! Impeccable landscaping and beautiful architecture makes this resort a sight to behold! The service was excellent from the moment we arrived! Champagne before we even got inside! The food and entertainment was always excellent! Service with a smile all day every day! This resort will leave you wanting nothing more. Excellence has it all!
by A verified traveler
Posted 17 Jun 2024
This was our first time to Mexico and we were both a bit nervous about leaving the U.S. however, we both felt completely safe at this resort! The food was incredible and there were many options. The service was TOP NOTCH!!! Everyone was extremely kind and made sure our stay was nothing short of perfect! So many pools to lay out at or the beach depending on if you would like to have a quiet area vs music and events. Thank you for an incredible honeymoon!! We will definitely be back!
Comment from Hotel Management
18 Jun 2024 by The Excellence Collection, Hotel Management
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination for the first time and for taking the time to share this review with the Expedia community. We are delighted to know that you felt safe in our property and our colleagues were able to make your stay an amazing experience due to the excellent service provided. Moreover, we are glad to read that you were blown away by the delicious food we serve at any restaurant.As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, and we will continue working hard in this direction, in order to have happy clients with kind words for our work.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Jun 2024
We all loved our stay here!
Comment from Hotel Management
17 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Jun 2024
Great place 2nd time there the staff is amazing..
Comment from Hotel Management
17 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Jun 2024
Excellence Riviera Cancun was great. The food was fantastic. We didn't have enough time to try everything but lobster house was our favorite. The grill was good other then they had an appetizer that had advacado with pork grinds which was weird. The kitchen and Asian was pretty good too. The property is small could walk it probably within 30 minutes. The gym was very warm oddly. They had some exercise class daily but it was outside it was too muggy I did not participate. There were activities all day by the party pool and at night usually a band and a show then a dj or silent party. The best show was the pop show. The rooms were dated comoared to some I have visited definitely needs a renovation. We had the swim out the wasn't private you went into the lazy river but it was fantastic. They had floaties but they were a little warn they need new ones and possibly every swim out should have 2 in their rooms, they went very fast. I would suggest they put some pavers from the swim out to the pool walking in dirt/grass then pepples to get in the pool was not pleasing. Room was stocked and cleaned daily no complaints there. All staff was nice and customer satisfaction driven. Overall definitely a great resort and a positive experience.
Comment from Hotel Management
17 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Jun 2024
I have nothing but great things to say about this resort! The staff was all top notch and very friendly. The dinner restaurants were delicious. It wasn’t overly crowded when we went and there were tons of cabanas and chairs to choose from. Definitely
Recommend!
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Jun 2024
Great resort! Really felt like a tropical paradise.
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
