Ratings based on 1,439 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
We all loved our stay here!
by A verified traveler
Posted 15 Jun 2024
Great place 2nd time there the staff is amazing..
by A verified traveler
Posted 14 Jun 2024
Excellence Riviera Cancun was great. The food was fantastic. We didn't have enough time to try everything but lobster house was our favorite. The grill was good other then they had an appetizer that had advacado with pork grinds which was weird. The kitchen and Asian was pretty good too. The property is small could walk it probably within 30 minutes. The gym was very warm oddly. They had some exercise class daily but it was outside it was too muggy I did not participate. There were activities all day by the party pool and at night usually a band and a show then a dj or silent party. The best show was the pop show. The rooms were dated comoared to some I have visited definitely needs a renovation. We had the swim out the wasn't private you went into the lazy river but it was fantastic. They had floaties but they were a little warn they need new ones and possibly every swim out should have 2 in their rooms, they went very fast. I would suggest they put some pavers from the swim out to the pool walking in dirt/grass then pepples to get in the pool was not pleasing. Room was stocked and cleaned daily no complaints there. All staff was nice and customer satisfaction driven. Overall definitely a great resort and a positive experience.
by A verified traveler
Posted 14 Jun 2024
I have nothing but great things to say about this resort! The staff was all top notch and very friendly. The dinner restaurants were delicious. It wasn’t overly crowded when we went and there were tons of cabanas and chairs to choose from. Definitely
Recommend!
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Jun 2024
Great resort! Really felt like a tropical paradise.
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 13 Jun 2024
The staff was excellent and worked overtime to take care of our group of 10. Jesus and Fernando took out standing care of us over and above what would have been expected!
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted 13 Jun 2024
This was an ok property! We enjoyed ourselves, but I would say it’s very outdated. Our room was pretty, and hotel is kept nice, just dated. Room was stinky, my clothes still smells after washing twice since we got back. We didn’t live the food, but it was good. I love chocolate martinis at night, it’s my vacation drink, but they couldn’t make a good one, even though they have a martini bar. I loved yoga classes! We tried to go on bike tour and got there 30 minutes ahead and were 6 and 7th in line, your only takes 8 people. But we were declined bikes because only 6 bikes were working. It was good over all, just not excellente…
Comment from Hotel Management
13 Jun 2024 by The Excellence Collection, Hotel Management
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection., Hotel Management
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 11 Jun 2024
Excelente as usual! Third time on a Excellence Hotel. Love them!!
Comment from Hotel Management
12 Jun 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 11 Jun 2024
We paid extra for a rooftop and they were doing maintenance on it most of the time we were there. The food must be filled with msg or something because I kept getting sick everytime I ate.
Comment from Hotel Management
14 Jun 2024 by The Excellence Collection, Hotel Management
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to bring your discontent to our attention.We are disappointed to read that you got sick during your stay in our property, and we would like to mention that food quality is one of the major important aspects for our guests. Therefore, we can safely say that our Chefs cook with fresh and seasonal items to ensure your wellbeing whilst in our property. Besides, each restaurant abides by a health inspection by the Sanitary Supervisory Office, who ensures that the food is completely safe to eat.We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Please, receive our warmest regards from The Excellence Collection.
