Ratings based on 1,211 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
food
Comment from Hotel Management
31 May 2024 by Liliana Ventura, Hotel Management
Dear FabianThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 30 May 2024
The taxi driver tried to charge me 150 to take me back to the resort when it was stated that it was covered when I first bought the voucher…
by A verified traveler
Posted 29 May 2024
We had a great time. It’s a gorgeous property
Comment from Hotel Management
30 May 2024 by Liliana Ventura, Hotel Management
Dear CasseyThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 27 May 2024
Amazing
Comment from Hotel Management
29 May 2024 by Liliana Ventura, Hotel Management
Dear OgechiThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 27 May 2024
Like: staff amenities shows
Dislike: liquor has been reduced in terms of quality and did not get the full VIP treatment
Comment from Hotel Management
28 May 2024 by Liliana Ventura, Hotel Management
Dear JoseThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 26 May 2024
Excellent stay but the food was horrible but better than other resorts in Mexico.
Comment from Hotel Management
27 May 2024 by Liliana Ventura, Hotel Management
Dear AprilThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 25 May 2024
Great family friendly resort with beautiful spa.
Comment from Hotel Management
25 May 2024 by Liliana Ventura, Hotel Management
Dear TiffanyThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.
by A verified traveler from Marlton
Posted 22 May 2024
This was my 3rd time at the property. I've always been preferred, this time I was not checked in at the preferred lounge.
The first 2 nights were great, except the beach. Didnt know it was seaweed season. After the 2nd night we started hearing the construction outside of our room. The last day it was terrible and it woke us up. We paid extra for a swim out room. If there was construction they should have not booked guest in that area.
I specifically brought my husband here for the Spa. Since I've experienced it twice before. The experience was not as great. As a preferred member we should have received the pre massage by the Hydro Therapy area but we didnt get it. No offer of refreshments that was sitting there. We were rushed through each area to get to our massage. Once we were finished our services (Tony, Oscar and Monica were great) we wanted to sit in the lounge area. But was kicked out. I expressed my concern and got a phone call when we got back to our room. The manager said the floors had chemicals and they didn't want anyone in that areas. Why wasn't that explained when we arrived.
Lastly, Jorge and Check out was terrible. On the phone the whole time and just handed me a slip and said "you're done". Another guest and I just looked at each other and shook our heads.
Daniel at Oceana was amazing great personality. Erik at the Hibachi was fantastic.
Comment from Hotel Management
23 May 2024 by Liliana Ventura, Hotel Management
Dear AngelaThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.
by A verified traveler
Posted 21 May 2024
We stayed at Dreams Natura on April 23-26 as a family with our toddler. We had a great time throughout our stay.
Check-in:
We were offered the ocean view as a VIP. They mentioned something about resort cash/coupon included with the VIP but it was all so unclear. It took a while for them to bring us to our room because there was a lack of communication between the staff.
Room:
We were in the 5th floor with an ocean view. We loved that it was right next to the elevator. They could not give us a king size so we had 2 double beds. Nevertheless, the beds were comfortable.
Food:
We thought the VIP room would have something special but the food was ok. There were nice comfy chairs and the AC was great. It's almost always empty so it's a nice quiet cool place to hang out. We tried to grill and the Italian restaurant. Both service were excellent. The food was good. We did not find the pizza and pasta dishes at the Italian restaurant appetizing. We enjoyed the food at the buffet more often.
Overall, the resort was nice and it's very close to the airport. Pools are clean and our toddler enjoyed the kiddie pools.
Comment from Hotel Management
22 May 2024 by Liliana Ventura, Hotel Management
Dear HerlitteThank you for sharing your wonderful experience with us! We're thrilled to hear that our team provided excellent service during your vacation dinner. It's fantastic to know that he was attentive to your needs and ensured that you had a memorable dining experience. We're delighted that you enjoyed the well-made and delicious food, as well as the excellent wine and appetizers. We look forward to welcoming you back for another delightful dinner before you return home. Thank you for choosing us, and we can't wait to see you again soon!Best regards.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Liliana Ventura, Hotel Management
Dear VíctorThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards
